About HanisahR

HanisahR · 09-12-2025

Hi all, so I have this task whereby in a select box choice options. The variable name of that select box for example is 'Service Request' and in there have 5 options. For option 1, 2 & 3 only users belonging to a certain department or certain groups ...

HanisahR · 08-19-2025

How to add My Groups Work tab to display in the homepage of user with ITIL role. The current view that is displayed in the homepage of user with ITIL role is as attached. My work can be viewed through the current homepage of user with ITIL role, was ...

HanisahR · 08-08-2025

Displaying the RITM records in the related lists for Requested Items tab based on chosen ritm field inside the 'Business Approval for Deployment' field inside change request. Tried to configure inside business rule for when Business Approval for Depl...

HanisahR · 09-29-2025

Found out that these scripts worked. Would like to thank everyone who contributed to replying to this question, much appreciated!SCRIPT INCLUDE // Client callable true, application Global var checkUserGroupDept = Class.create(); checkUserGroupDept.p...

HanisahR · 09-13-2025

Hi @miftikhar20, thanks for the response and your help!I have adjusted and changed the script on both script include and client script to be exactly as the option value of my select box variable, however it doesn’t seems to be working when I tested t...

User Activity

Show choice list option only to certain dept/groups and for rest user remove that option.

Add My Groups Work Tab in the ITIL Homepage

Display RITM record in Related Lists Tab for Change Request

Re: Show choice list option only to certain dept/groups and for rest user remove that option.

Re: Show choice list option only to certain dept/groups and for rest user remove that option.