@User687957 Don't use petname, it won't work because the field must be numeric only. I'd suggest using zip_code instead, since that field already exists on sys_user and is purely numeric, making it a safe test value.The example ServiceNow provides us...
@Justin_Wilburn Hi Justin, for some users that already exist we can authenticate, but if we create new users and use a phone number for KBA with softpin, it cannot authenticate. Do you know how to fix this?
