Xanadu features and licensing. (beginner question)

[Gmckone]

I'm excited about the upcoming feature set with Xanadu... and with most upgrades, sometimes the exciting features are walled off because of the licensing we don't have in place.

How can I tell what licensing we have? 
Is there a place I can look in ServiceNow to see what is licensed / what is "out of bounds"?
(someone else manages our instance so nobody at my organization is a System administrator). 

In-house we say we have "ITSM" licensing, but this doesn't allow us to have "performance analytics or chatbots".
So when I see the Xanadu demo and I get excited about; "integration with MS Teams" or "AI agents that can be programmed to take actions and then be overseen by humans."  Is all of that within reach for an organization with "ITSM" licensing?
Or is it all behind a "higher trim level" layer of licensing (and funding we would have to justify?)

Thanks for any pointers you can offer. 

[Damian Pascale]

You probably need the usage_admin role to be able to access subscription management application.

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/subscription-m...

[AndersBGS]

Hi @Gmckone ,

I would recommend you to have this dialogue with your ServiceNow sales representative. He/she will be able to answer if there is any of the items that you have looked at which is out of your current license.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Gmckone]

Hi AndersBGS,
I'm sure that would work.
I'm attempting self-service.
Any ideas for accessing this more directly?

[Ross Ambury]

@Gmckone please send me an email: ross.ambury@servicenow.com.  I am the ServiceNow Account Executive for PHSA and the other HA's in BC and I can help you.