Access denied while impersonate

[MuthukumarG0970]

I am getting access denied message while impersonating in the lab environment. can someone help me to fix this?

[GlideFather]

Ahoy @MuthukumarG0970,

could you provide screenshot or more details? What location are you trying to access and by which user?

Also, haven't you been impersonating for some user in previous steps?

It's likely that you impersonated for Platform User, Eric Schroeder or any other user but are accessing something for System admin.

When you go to homepage of your instance, what user is in the top-right corner?

If you don't see this menu bar, then remove everything that follows after ".com"

Example:

From:
https://dev378178.service-now.com/now/nav/ui/classic/params/target/sys_user_role.do%3Fsys_id%3D049d55090a0a0a660162aa57a266b241%26sysparm_record_target%3Dsys_user_role%26sysparm_record_row%3D2%26sysparm_record_rows%3D9%26sysparm_record_list%3DnameSTARTSWITHuser%255EORDERBYname

To:
https://dev378178.service-now.com/

 And press enter, it will redirect you to the homepage.

Also, if you are currently impersonating someone then there is this red line in the top:

[Nilesh Pol]

@MuthukumarG0970 verify with Navigating to System Diagnostics > Cache Flush and click Flush Cache if you verified below:

1. You must have the impersonator role to impersonate others.

2. Ensure the user record that you trying to impersonate has Active = true.

[Tanushree Maiti]

Hi @MuthukumarG0970 

Try same thing in Incognito/Inprivate browser 

Or

Try to clear the cache and see if it works

If not , share the error screen shot. 

Are you logged in as Admin while getting this error message

If you have credential separately in mail for lab instance, try to login using login.do