Autofill Texts on worknotes - Parameters

cableguy
Giga Contributor

Hey guys. I'm new at the platform.
Is there a way to create an template that calls SCTASKS variables to worknotes ?

I noticed that if you use @Name, you can mention someone in the worknotes. What I want to do is somethink like this.
"Hello {USER}, your ticket : {TICKET_NUMBER} Has successfully completed. 
Your items {Item_number} {Request_Number} are ready to deliver."

I dont have access to the coding. Only the workfields... THX

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @cableguy,

For similar kind of requirement, please refer to the link below:
https://www.servicenow.com/community/developer-forum/how-to-auto-populate-work-notes-using-html/m-p/...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik