I need solution for below scenario..When no Live Agent is available Virtual Agent User should be able to schedule call or chat back in their preferred time. How to configure and enable these feature in VA?Note- I know about the "Schedule callback" o...
Hello!I've been looking into reporting within ServiceNow, and I'm not seeing an option that I need. Is it possible to have a simple case report list that has a column for SLA breach (true/false) that I can set for a specific customer/account?Thank yo...
To change the category ,subcategory and assignment group of request how to enable the drop down
Hi - I wanted to group a number of widgets into a single container and format them for better style. I have pa_admin role but I am not seeing an option to create a container widget in the dashboard configuration. Is the container widget available for...
How to Change the tooltip (Close chat) name in Virtual Agent
in Choice box -To restrict special characters in a Single Line Textbox?
Hide Remove button on attachment when incident/problem/change state is closed via ACL to restrict deletion of the attachment.
How to Change the tooltip (Close chat) name in Virtual Agent
i wanna know what a workspace is and what UI actions are?
Hi Community,We are using the CMDB to manage assets in our organization. I would like to know if there’s a way to view the complete assignment history of a computer — specifically, all the users it has been assigned to over time. Could someone guide ...
Need to show percentage with color change in portal like actual elapsed time field in task_sla table, is it present in OOB
I have a requirement to assign the newly created tasks from assignment_group1 to assignment_group2.We have more than 150 catalog items in our instance, I'm planning to create an incident mentioning the REQ/RITM details and assign to our queue using b...
Hello everyone, I'm currently working on rendering a card using Script Bot Response, and I'm facing an issue where the subtitle is appearing as a hyperlink, but I want it to be plain text.Here’s the snippet I’m using: var card_data = JSON.stringify({...
Hello! I'm working on Virtual Agent and after connecting with a Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat. What is the cause of this issue? Thank you
Hi all, We have a simple flow attached to a catalog item. We have two approvals, the first approver attaches a document that we want to attach to the SCTASK when its created. Any help would be appreciated! Thanks!
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