MS Teams Bot Integration
We've been encountering issue in installing the Notify Connector , SSO and the Base chat. What admin access is needed or need to be granted by the microsoft for us to complete this?
Forum Posts
WORKFLOW APPROVAL NOTIFICATION
I have created workflow in that added 'approval-group' block. Basically it is triggering oob approval notification. Requirement: when demand record is updated with attachment this workflow is triggering. while sending notification for approve they sh...
Resolved! Embedding ServiceNow pages using iFrames on external websites
We are working on ServiceNow External survey for customer. For security reasons, we can’t disclose ServiceNow URL to customer. To hide the ServiceNow URL, we are using below steps. We have created new application(Angular page) which is hosted on the ...
Issue with Auto Refresh Token
Hi All,We are performing an integration using a Spoke in ServiceNow and have configured the oauth_2_0_credentials table to store the OAuth 2.0 credentials. The initial access token was successfully generated, and we set the refresh token lifespan to ...
BU Onboarding checklist
Hello Community,Thank you all for the incredible insights, templates, documents, and resources you’ve shared — they’ve been immensely valuable.Personally, I’m very grateful for the support and collaboration.As we begin this new quarter, I’d like to o...
Resolved! How can I generate a History Set record using a script?
Hi everyone,I'm working within a scoped application and trying to programmatically generate a History Set record. I found the GlideHistorySet class in the documentation, but I'm not entirely sure about the correct usage or best practices for implemen...
Resolved! workflow
I have created workflow and created inbound email to get attachment from the user and the attachment should be copied to demand. I created BR for this part is working fine but after checking attachment in demand it should trigger approval but it seem...
Resolved! Client Script usecase
I have a use case for client script in ServiceNow and i also write script for that but it is not running properly. can anyone help me to find what is wrong in this script. Disable a field for specific rolesUse Case: Disable the "Assignment Group" fie...
Need help on notification creation
Hi, Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users(tester1 and tester2) + incident assignment group(only which group memb...
How can I prevent a Tier 1 HR case from being created when sending an email to HR General to create
I’m currently using the HR Service Delivery (HRSD) module, and a Tier 1 case is automatically created whenever I send an email to my HR General to create a group using email inbound. I would like to prevent the automatic creation of the Tier 1 HR cas...
Access to this content denied based on report_view field ACLs.
I have a report based on the import_log table that I want to share with a user who is part of a specific group.I performed the following steps: - Shared the report with the group.- Created a custom role and assigned it to the group.- Created both rea...
When an agent receives call through Amazon Connect, interaction pop up not opening in same tab
We have integrated ServiceNow with Amazon Connect. Whenever any calls is answered by any agent the interaction is not been populated in the same tab, but the interaction is being created in the backend. /nav_to.do?uri=sys_ui_page.do?sys_id=4c1fdcd4e...
ITSM virtual agent, NLU issue
Hi, I recently requested for the instance and installed all the plugins that were needed for me to work with the virtual agent designer. After installing the plugins I have been getting the following issueCan anyone help me with this?How can I resolv...
Gaining access to attachments in the Conversation Task table on the associated Catalog Task record
Hello. I have catalog items that have an attachment variable. When the virtual assistant presents this catalog in a conversational manner, the file gets attached to the sys_cs_conversation_task record. I would like to script a way to make this att...
Migrate schedule job script to scheduled flow
How can we convert below schedule job script logic into scheduled flow.Scheduled JOB Which run Daily:var EVENT_NAME = "pending.change.task.email";var taskGroups = {};var now = new GlideDateTime();var gr = new GlideRecord('change_task');gr.addQuery('a...
