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Resolved! Issue with View Rule: Users with 'view_changer' Role Able to Switch Views on Requestor Table Despite

Hello All, Requirement : We want to prevent users with the "View_changer" role from changing the view on the Requestor table—both at the form level and list level—without affecting other tables. However, Admin users should be exempt from this restric...

Khalid9030 by Tera Contributor
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  • 5 replies
  • 0 helpfuls

Incident form

Incident form update work notes "Test"  & Related Records select Problem id like PRB000010 and same work notes "Test" should update in Problem record work notes. Any idea share the code

Ram012 by Tera Contributor
  • 421 Views
  • 6 replies
  • 0 helpfuls

Set contact type as chat

Hi ,I need help on SOW . Whenever the request is created from interaction the contact type field should be set to chat instead of self-service. Can anyone help me understanding where this modification can be done?Attaching the screenshot as well.

Interaction 2.png Interaction 1.png
Nivedita9 by Tera Contributor
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  • 2 replies
  • 0 helpfuls

SLA with Dynamic start date/end date

Hi Everyone,I'm working on a ServiceNow catalog item where the user selects a Start Date in the form. This date can be today or any number of days in the future. I want the SLA to start exactly on the date entered by the user( in the start date field...

Facing permission issue with Azure AD spoke

Hello,I am facing issue with Azure AD spoke where we are randomly getting error "Error: Insufficient Permissions. Please Check Oauth Token and scope permission. " with the spoke action Add user to group. I have given all the required privileges and t...