Bot Profile Image Not Rendering – Showing Default Virtual Agent

[DhruvB]

I have created a Bot Profile in ServiceNow and uploaded a custom image. However, the Virtual Agent still displays the default branding image instead of the uploaded picture. I have tried refreshing the instance and clearing the cache, but the issue persists. Has anyone encountered this before? Any suggestions on how to resolve this?

[Medi C]

Hi @DhruvB,

Please change the picture on the profile:
https://YOUR_INSTANCE.service-now.com/live_profile.do?sys_id=0ca39ea2872303002ae97e2526cb0b70 

[DhruvB]

Hi @Medi C 
i have created already an new bot profile with picture but it is taking an default agent picture only.