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Caller can see a list of interaction opened for them on the Employee Center (View only)

pdurgapavan
Tera Contributor

‎06-06-2024 12:47 AM

Could someone please help me how to configure that -> As a caller, I want to be able to view the interaction record on the employee center.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-06-2024 01:18 AM

Hi @pdurgapavan 

 

May i know why you want a caller to see interaction, it is something for internal user / purpose not for caller.

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Ryan Ley
Tera Contributor

10 hours ago

My org is wanting to add Interaction cards to the 'My Requests' section of the employee center. I have found where the Source Configurations can be added to that page, but they use the Task table as the base_table. Is there any way to incorporate Interactions into that easily? The reason that they want to do this is to allow for end users to navigate to the communication with our technicians until a Request/Incident is created for them.

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