Caller can see a list of interaction opened for them on the Employee Center (View only)

pdurgapavan
Tera Contributor

‎06-06-2024 12:47 AM

Could someone please help me how to configure that -> As a caller, I want to be able to view the interaction record on the employee center.

 

@Dr Atul G- LNG 

@Abhishek_Thakur 

@Ankur Bawiskar 

@Community Alums 

@SAI VENKATESH 

 

 

0 Helpfuls
  • 189 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-06-2024 01:18 AM

Hi @pdurgapavan 

 

May i know why you want a caller to see interaction, it is something for internal user / purpose not for caller.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls