Change the message "File Upload Failed" in Virtual Agent
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2025 04:06 AM
HI Team,
We would like to change the message "File Upload Failed" when the agent tries to upload a file over the maximum limit in virtual agent.
Can anyone help me change this message?
Just so you know, this message is not available as part of System Messages.
Thanks!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2025 06:34 AM
did you check where is this configured? is this for 1 topic?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2025 07:03 AM
This is the attachment clip that is available in Virtual agent. There is no associated topic.
Thanks!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2025 07:08 AM
Hello @SubhankarP
Please check the OOB Script include for Virtual Agent for this type of message or any error related message.
Kindly mark my answer as helpful and accept solution if it helped you in anyway,
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2025 07:24 AM
Hi @Shivalika ,
Went through the OOB Script includes there is no reference of the message "File Upload Failed"