Change the message "File Upload Failed" in Virtual Agent

SubhankarP
Tera Contributor

HI Team,

 

We would like to change the message "File Upload Failed" when the agent tries to upload a file over the maximum limit in virtual agent.

Can anyone help me change this message? 

Just so you know, this message is not available as part of System Messages.

 

Thanks!!

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@SubhankarP 

did you check where is this configured? is this for 1 topic?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

This is the attachment clip that is available in Virtual agent. There is no associated topic.

Thanks!!

Shivalika
Mega Sage

Hello @SubhankarP 

 

Please check the OOB Script include for Virtual Agent for this type of message or any error related message. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

 

Regards,

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

Hi @Shivalika , 
Went through the OOB Script includes there is no reference of the message "File Upload Failed"