all change templates are changed at the same time
Hi! When I change something in a template, it changes in all its versions Why?And how can i achive it to only change in the latest version? Thanks!
Forum Posts
Reference Field Choices Not Displaying in Sequential Order
Hi Community,I have a reference field (u_abc) in my ServiceNow instance, which pulls its values from another table that contains only 6 records. These records have a sequential order.When I click on the mirror icon to select a value, the choices appe...
Using a Bar Code Scanner -- NOT the mobile app -- for Asset Mgt
Does anyone have experience using physical bar code scanners with ITSM Asset Management? I'd like to learn what sort of configurations/flows might have to be built to support it and in general what the user experience is like. Please don't tell me ab...
Understanding Notification Opt-Out for External Clients in ServiceNow FSM
Hello everyone,Our organization uses ServiceNow FSM to manage onsite service requests. When an external client requests service, we create a Work Order Task that is assigned to a field technician. The technician then progresses the task through vario...
Resolved! Client script from catalog task lookup to variables in RITM
Hi all, I need to make a field mandatory in the catalog task if a variable in RITM is set to true. I created the following client script hoping to achieve this. However, even though I can access the glide record, I can't seem to get the variables......
Custom workspace
In SSC Purchasing Configurable Workspace (custom workspace), when there is more than one ticket opened (inside the yellow highlighted box), I want the current ticket to be highlighted in some color. If you could see, currently I'm working on the 1st...
update values in list collector based on reference field value
Hi, Im struggling with creating script which would clear field and update with correct value based on previous selection.The use case:Field in form which is reference type, it filters companies, then there is list collector which picks up access righ...
Best Practices for Flexible Integration Between a Security Platform and ServiceNow for Incident Crea
I’m working on building a flexible integration between my security product and ServiceNow that allows my customers to automatically create new incidents in ServiceNow whenever an incident is created in my platform.Since ServiceNow setups can vary sig...
User is created when we select any department then ITIL should be added
User is created when we select any department then ITIL should be added
Emergency Tier in business Application
Hi,Could anyone help me on this by providing the definition for Emergency Tier choices for Business ApplicationDefinition Needed for :1. Business Critical2. Mission Critical3. Non Critical
When Train a Classification PI Model, I got an error message "Configuration OR Network Error"
Hello, I am using PDI instance of ServiceNow with the Version of (Xanadu). When I tried to Retrain Classification AI Model I got the following error "Configuration OR Network Error" and after about 10 minutes the error change to "Training request tim...
task creation for CI within Maintenance plan
I want to create maintenance plan for CI s through planned maintenance module and task will be create based on that. Is there any possibility? Thanks in advance
Resolved! Error message only displaying for a second and then goes away
We have a business rule that prevents a problem record from being resolved if there are open problem tasks. The business rule is working as expected, however, the error message is only displaying on the screen for like a second and then it goes away....
Option to Enable Proactive Triggers not found. Cursor sits and spins.
Installed and activated the Proactive Triggers plugin. Changed the com.glide.cs.advanced-chat-popover system property from false (default) to true. Set my Application Scope to Proactive Triggers. Navigated to Conversational Interfaces > Settings....
Resolved! Help with a UI ACTION SCRIPT
I am attempting to repurpose a script I found to provide a prompt/confirmation before another function as youll see in the script below. The goal is to have the user confirm the state change before it happens. I would appreciate any help anyone could...
