I need to set Due date based on the priority value. If priority is 1 then due date should needs to be updated with 20 days from creation date likewise if priority is 2 then due date would be 30 days from creation date. If priority is 3 then due date ...
Number of variables? Branches? What thresholds do you recommend for distinguishing between low, medium, high complexity?
Hi All, There is a Service Account with some roles to access to almost most of the tables in platform. I want to restrict this account to only fetch records of last 7 years, if trying to fetch before that then it will not allow. I am testing it wit...
Hi All, I have created a custom flow from scratch for HAM Transfer Order. Funtionality to be kept similar to OOTB but I have created it on flow designer. Now I am facing challenge with template tasks. I need to create only 2 tasks in a scenario but s...
Team , one of requester raised a concern, whenever he tries to approve any RITM from email he is not able to approve the link is connecting with some other catalog pageHow do i fix this ? where to go and what to check , can someone please guide me ?
Here's a concise explanation of the requirement you described: The function should run when a user clicks on something. First, it checks if the currently selected Assignment Group has the logged-in user as a member. If the user is a member of that gr...
Hi @community,Is there any way to convert the catalogue item/category to another when the ticket is raised incorrectly
Hello Team, How to move Catalgoue ITEM which was created via Catalogue builder to UAT and Prod ? Where these changes will capture in UpdateSet ? Catalogue builder or Catalogue Admin doesn't have access to create UpdateSet, then how to move changes t...
Hi All , My requirement was when user click on reference icon magnifying glass the list of record opens. In that the columns in the heading should set like mentioned in the task. but main thing is it should not change globally. i mean if same table w...
Hi,I was having a key word when for e,g anr has used it need to map general inquiry hr service.For e.g when subject contains requesting charan it was mapping to general inquiry hr service as in the name charan the letters anr has been used.condition:...
Hello Dear All - Does anyone give advice or directions on how to write "disable past date" in script section in virtual agent chat bot? Has anyone used date validations scenrios in chat bot? I'm working on catalog item as we cant use UI Policy or cat...
I have a requirement with the selecting of computer name , we need to display the warranty end date and in warranty left variable we need to display how much days still left for warranty exipration.Example-SE-5CD2287V8T, Warranty Expired in 2023, The...
Hi Snow Experts, We want to have user's calendar availability from outlook in ServiceNow. So that Agents could utilize that information to schedule the meetings. Please guide.
Hi,my name is ko-shiI'm working on creating incidents from incoming emails using ServiceNow's "inbound Action".While I can successfully create incidents by directly specifying the sender in the 'from' field, I'm having trouble implementing the follo...
I attempted two different approaches to populate a value in my service catalog. First, I created a field in the alm_license table and used the Dictionary Calculated Value to retrieve the value. I successfully obtained the value on the form and list v...
