Hi,When a new ticket is created for a particular account, we automatically assign an assignment group based on the selected account. After the ticket is created, we add a comment with a specific user name (e.g., Abul Tuter) using a business rule, sta...
Hi, Can someone help me how to display field backend values on a form? Thank you
Hello, can you help me？If I have only Subscribable checked in 【Who will receive】 and no user set, and a notification is triggered when I insert the record, where do I set the recipient, or what do I need to do？
Hi, I have a reference field named "TRO" on the incident which refers to the user table & we have to show users who are part of the "ABC" group. Can someone please help me out on this? Regards,Chirag Jain
Hi Everyone, I hope you are all doing well. I am currently working on a catalog form that includes several variables: Name (referencing the User table), Department, Work Location, Telephone, and Email. When the value in the Name variable changes, the...
Hello Everyone, I would like to know if there a preexisting table in ServiceNow that is designed for handling Part (consumable IT asset). Allow me to further explain myself by what does a Part means. Part is something that once is received is not tr...
Create an application called “NeedIT” it should be visible to ITIL users. The application should have a table call “NeedIT” custom table Fields are as follows: - Number String- impact same as the incident- urgency same as the incident ...
I want to generate assessments for security incident table every 15th day of the month. I'm using a Scheduled Job to run the script, but I'm not sure if I'm using the right function to generate the assessment record. Looking for guidance to ensure I'...
Hello, I've been trying to interact with the risk assessment popup within the change request form. However, I haven't been able to. Does anyone know how I would go about doing this?
Hi, I need to find out how several incidents were created. On the incident table it says it was created by "X" user but the user states they did not create these incidents. The incidents did not come from the record producer and I do not see that the...
HI Community, I have a requirement, need to send the notification to the user mentioned in the variable in sc_task table.When a request is raised, and it generated the task in the task there will be variable named Email notify (list collector field) ...
Hi , Im facing issues in the below onsubmit catalog client script .It loops multiples times and I'm getting the same alert "alert("No duplicates found");" even if I dont have any duplicates Here is the code :var gr = g_form.getValue("u_duplicate"); ...
I have a user who has subscribed to some forums but his no longer getting notified. Notifications and Subscriptions all ticket.
Hi team,Implementing SMS surveys in servicenow, A quick sms that get sent to the callers cell phone number.The SMS will require a simple numeric response [1-5].An almost instant message will follow this response, asking the user if they want to provi...
Dear Friends, We have a requirement to transfer files attached to HR Case to BMC Incident. If HR Case is attached with a single attachment, we can transfer it successfully to BMC Incident.But, if HR Case is attached with multiple attachments, we are ...
