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due date needs to set based on the priority value

I need to set Due date based on the priority value. If priority is 1 then due date should needs to be updated with 20 days from creation date likewise if priority is 2 then due date would be 30 days from creation date. If priority is 3 then due date ...

Resolved! How to Restrict 7 years ago data to a Service Account

Hi All,   There is a Service Account with some roles to access to almost most of the tables in platform. I want to restrict this account to only fetch records of last 7 years, if trying to fetch before that then it will not allow. I am testing it wit...

SN_Learn by Kilo Patron
  • 821 Views
  • 4 replies
  • 0 helpfuls

Transfer Order Template Task

Hi All, I have created a custom flow from scratch for HAM Transfer Order. Funtionality to be kept similar to OOTB but I have created it on flow designer. Now I am facing challenge with template tasks. I need to create only 2 tasks in a scenario but s...

Approval from email

Team , one of requester raised a concern, whenever he tries to approve any RITM from email he is not able to approve the link is connecting with some other catalog pageHow do i fix this ?  where to go and what to check , can someone please guide me ?

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pramn by Kilo Sage
  • 249 Views
  • 1 replies
  • 0 helpfuls

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Here's a concise explanation of the requirement you described: The function should run when a user clicks on something. First, it checks if the currently selected Assignment Group has the logged-in user as a member. If the user is a member of that gr...

Facing issue in mapping hr service through inbound actions

Hi,I was having a key word when for e,g anr has used it need to map general inquiry hr service.For e.g when subject contains requesting charan it was mapping to general inquiry hr service as in the name charan the letters anr has been used.condition:...

Community Alums by Community Alums  
  • 329 Views
  • 1 replies
  • 1 helpfuls

disable past date in virtual agent chat bot

Hello Dear All - Does anyone give advice or directions on how to write "disable past date" in script section in virtual agent chat bot? Has anyone used date validations scenrios in chat bot? I'm working on catalog item as we cant use UI Policy or cat...

mehak1890 by Tera Expert
  • 518 Views
  • 2 replies
  • 0 helpfuls