Change Worknotes and Additional Comments Placeholder

[indrajeetma]

I want to change the placeholder of the Work Notes for incident for new and existing record both its taking the label and changing the placeholder i dont know from where its changing it or how to change it if there is any way

[Aniket Chavan]

@indrajeetmaIn my opinion, I’d suggest not going for DOM manipulation. Even though it might work exactly the way you want, it’s still not considered a best practice and is not recommended by ServiceNow. You can refer to my earlier response, where I did share a DOM-based approach as well — but that was just to show what's possible. Ideally, you don’t need to go that route if you're aiming to follow best practices.

Instead, try to use a solution that doesn't involve DOM manipulation — like the one mentioned in the thread "Modify Work Notes and Additional Comments fields" This approach will work and update your placeholder text, but at the same time, it will also change the field label. If you're okay with that, you can go ahead with it. I also noticed that @Chaitanya ILCR suggested the same approach in his response, so you can try that too.

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[Aniket Chavan]

Hello @indrajeetma  ,

Just wanted to check in to see if my earlier response helped you out or if you're still facing any issues. If your query is resolved, it would be great if you could mark my reply as helpful and accept it as the solution — that way it can also benefit others who come across the thread later.

Also, if you found any other responses helpful, feel free to mark those as helpful too. You can even accept multiple solutions if they contributed to resolving your issue.

Let me know if you need anything else!

Best regards,
Aniket Chavan
ServiceNow MVP 2025 | ServiceNow Rising Star 2024

[Aniket Chavan]

Hello @indrajeetma  ,

You can check out the reply from Pranav Bhagat from this thread — he’s shared a helpful approach for updating the placeholder. Just tweak the code to match your table , and it should work for both new and existing records.

Give it a shot and let me know if you run into any issues — happy to help further if needed!

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024