Configuring a survey on teams by virtual agent
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‎08-25-2026 08:18 AM
Hello,
We're aiming to send 2 questiones CSAT survey to 'Reporting user' of an incident - when it is moving to 'closed'. We want to send it through our virtual agent by teams.
Is it possible?
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‎08-25-2026 08:50 AM
ahoy @ronalmogext,
do you mean to be sent to MS Teams as a channel?
✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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‎08-26-2026 06:07 AM
Hey @glideFather ,
I think so? I haven't used virtual agent before
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‎08-26-2026 06:39 AM
@ronalmogext and do you have integrated SN and Teams? There's an IntegrationHub spoke to achieve this.
Now does it already trigger? If not, but it might require collaboration from the Microsoft side
✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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‎08-26-2026 07:27 AM
We're currently using an OOB configuration to send approval notifications to approvers on MS Teams with our virtual agent. Can we just try and replicate it? Won't it cause conflicts?
