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Configuring a survey on teams by virtual agent

ronalmogext
Kilo Contributor

Hello,

We're aiming to send 2 questiones CSAT survey to 'Reporting user' of an incident - when it is moving to 'closed'. We want to send it through our virtual agent by teams.

Is it possible?

5 REPLIES 5

I'm not familiar how it is configured but it shouldn't cause conflicts, it must be done separately but unfortunately cannot tell you how. Try to inspect the current approval configurations and try to replicate it based on the Survey (asmt_) tables


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