Hello All,
I have requirement to update virtual agent feedback survey to include more questions.
Steps I followed:
1. I have created New chat survey definition as per requirement
2. I have cloned OOTB Virtual agent Feedback setup topic and created new once.
3. I have attached newly created survey sysid to cloned Virtual Agent feedback setup topic.
4. I have aslo created new NLU model with intent to cloned Virtual Agent Feedback setup topic.
Still when I'm checking the virtual agent chat, New survey is not working in MS-Teams or portal.(Teams is already integrated)
What could be the reason? What all places I need to make changes so that it should work.
Please suggest also suggest if this approach is correct or not.
Thanks in advance.
