Display RITM variable on Appoval form from service portal

[SravaniP7164971]

Hello community,

here i have admin role, so that i can see the ritm variables from Approval form from serviceportal

when the end user opend approval form, he cant see ritm number and variables
how to fix this?

here my requirement is to display ritm number and variables to the end user for Approval form

please help me with this.

thank you in advance.

[Tanushree Maiti]

Hi @SravaniP7164971 

Approval form should be visible to approver only. 

Why End user tries to view it.

If still you want to enhance , Refer this links:

Variable editor on child task(other than catalog task)

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538897

[Ankur Bawiskar]

@SravaniP7164971 

why would end user navigate to approval form to see RITM variables?

End user can see the RITM variables from My Requests and navigate to Ticket page in portal

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