Do we have out of the box Virtual agent topic which can reset Entra ID password?

Suggy
Giga Sage

4 hours ago - last edited 4 hours ago

Do we have out of the box Virtual agent topic which can reset Entra ID password?

 

Given how common this issue is, I was expecting an OOTB solution. However, I couldnt find any documentation related to it, which is unexpected and quite surprising (unless I am missing it)
 
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Tanushree Maiti
Tera Patron

3 hours ago

Hi @Suggy 

 

Refer:  Password management topics for ITSM Virtual Agent 

https://www.youtube.com/watch?v=1639BzwbnDE

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Virtual Agent Academy: Unlock password reset abilities with Virtual Agent
Virtual Agent Academy: Unlock password reset abilities with Virtual Agent
youtube.com/watch?v=1639BzwbnDE
Today Victor Chen and Paul Van Nistelrooij tackle the following problem: Users keep bombarding service desk agents with password problems, is it possible to automate this away? We'll start with a quick overview of password reset with Virtual Agent in Quebec, then Paul will show us how to configure
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