Edit the message from Virtual Agent
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12-06-2024 04:50 AM
I want to change this message
Thank you for using the chatbot. As part of the launch, I am looking for help in naming me. Please suggest a name for me.
to
Thank you for using the chatbot.
How can i do it?
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12-06-2024 05:00 AM
Hi @Pavan rishi
on the application navigator>conversational Interfaces>Assistants>chat experience
here you can put your message as a closing message to display on Virtual agent
Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.
Thanks and Regards,
Aishwarya
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12-06-2024 05:02 AM
it should be coming from this system property -> com.glide.cs.general.closing_message
Did you check that?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-06-2024 05:19 AM
@Ankur Bawiskar that is different message-This one "Thank you for using our support chat."
I can't find this message
Thank you for using the chatbot. As part of the launch, I am looking for help in naming me. Please suggest a name for me.
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12-06-2024 05:25 AM
did you check the topic which you triggered?
Did you check the closing message topic which is an OOB one?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader