Edit the message from Virtual Agent

Pavan rishi
Tera Contributor

I want to change this message 

Thank you for using the chatbot. As part of the launch, I am looking for help in naming me. Please suggest a name for me. 

to 

Thank you for using the chatbot.

 Screenshot (61).png

How can i do it?

5 REPLIES 5

Aishwarya_01
Tera Contributor

Hi @Pavan rishi 
on the application navigator>conversational Interfaces>Assistants>chat experience
here you can put your message as a closing message to display on Virtual agent

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.
 
Thanks and Regards,
Aishwarya

Ankur Bawiskar
Tera Patron
Tera Patron

@Pavan rishi 

it should be coming from this system property -> com.glide.cs.general.closing_message

Did you check that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  that is different message-This one "Thank you for using our support chat."  

I can't find this message

Thank you for using the chatbot. As part of the launch, I am looking for help in naming me. Please suggest a name for me. 

@Pavan rishi 

did you check the topic which you triggered?

Did you check the closing message topic which is an OOB one?

AnkurBawiskar_0-1733491497285.png

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader