I'm getting error "Change model 'Standard' prevented state transition from Schedule to Implement"

SCTASK(Service request) needs to be created based on knowledge article expiry date(valid to date)

Hi All, SCTASK(Service request) needs to be created and should be assigned to ownership group based on knowledge article expiry date(valid to date - i.e. If article is going to expiry in next 30 days then we need to create a request) by using schedul...

Validation for catalog item in virtual agent

Trying to add one validation in catalog item client script for start date format for conversational chat in virtual agent. but this validation is not working. The validation is: when the end user will give a date input in the chat if it is in DD-MMM-...

Now Assist -Virtual Agent-Catalog item

Hi community,I was trying to implement one catalog item in virtual agent, which will give a result of conversational form. but for one variable(Start date) in the catalog item(Network Connectivity), have selected the data type as Date. So it should b...

How to standardize the Font in email client

Hi Team, We have a requirement wherein whenever any user opens the email client on any Incident record, and writes something in the body , it should come as same font for all the users.Can we do it? BR,Ankur

CMDB completeness scorecard error

Hi All,I am trying to configure CMDB Health Dashboard. I have set Support group and description fields to mandatory attributes as false for business application CI class via CI class manager. However, CMDB completeness scorecard still shows that supp...

Auto generated virtual agent messages in slack (Washington Upgrade)

Hello All, We have connected the virtual agent with Slack through the Channels and integrations, however since the Washington upgrade, this message(shown in below image) is now triggered automatically every morning in Slack.Does anyone know from wher...

Inactive User Count is visible in Subscription Allocation

Hello, The inactive users have been removed from the system and also from the ITIL subscribed group. However, the User IDs and count are still visible in the Subscription Allocation Portal in ServiceNow. Is there a way to update that Subscription All...

Confused about User Criteria Scripting

Hi there, We have recently upgraded to Washington DC as well as made changes to the User Criteria needing to protect our Knowledge Base due to issue documented in KB1123580.  During this process, our active users that have no roles have lost the abil...

Report to fetch records which are updated after 5 days of creation

Hi all, I have a requirement to create report, INCs updated after 5 days of creation which are close previous month. How to achieve this ? ThanksRoopa

USD to EURO conversion using transform map script for Import set API

I have a target table field (budget_cost) and source table field (u_budgetvalue) and i want to convert amount coming from third party using import set API and for that am using transform map, please suggest a correct script for currency (USD to EURO)...