Esc Portal Virtual Agent - Queue Time Increase

[Pawan Kumar Rai]

I want to increase the time of queue when user is connected but all Support person on agent is away 

it ends the chat as no one available.

Requirement is to keep the chat open even if no one joins they should be in queue.

as of now in seconds it ends

[sandeepdutt]

Hi @Pawan Kumar Rai ,

This can be done using the Queue.

Navigate to Advanced work Assignment > Queues> Open your Queue Record and Increase the "Max Wait time" :

[Pawan Kumar Rai]

That message is not in queue…it’s in sys properties…..so how to increase the time I’m not sure 

[sandeepdutt]

@Pawan Kumar Rai ,

Can you kindly help me understand , if your ask is to change / update the message or the "time" for the wait?

[Pawan Kumar Rai]

Time to wait from ending the chat. I increased the time too from awa_queue but it’s still closing in sec because of no agent available