Agent Chat: How to change start and end messages

[sath]

Hi,

We have enabled Agent Chat on our portal by installing the plugin 'Agent Chat' without deploying virtual agent.

We got the requirement to change a number of messages while interacting with the agent. Changed all of them except for below:
'Agent has joined'
'Agent has ended the conversation'

Could not find those messages anywhere. Searched on Agent Chat settings, system messages, widgets, business rules and script includes.

Could anyone please assist?

[palanikumar]

Go to System UI > Messages to change these messages. Look for the messages matching your key and update them (do not update the key. Update only messages)

[sath]

Hi @palanikumar ,

Thank you for the input. I have searched under System UI > Messages, but couldn't find the below messages:

'Agent has joined'
'Agent has ended the conversation'

Any input will be appreciated.

[Aditya_hublikar]

Hello @sath ,

You can refer this for changing agent messages :

https://www.servicenow.com/docs/r/conversational-interfaces/ac-change-system-messages.html

 If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[sath]

Hi @Aditya_hublikar ,

Thank you for the update. I have followed the same link and searched under system messages already but couldn't find the below values:
'Agent has joined'
'Agent has ended the conversation'

Any input will be appreciated.