'External Users' is added to chat names in MI Workbench

[Nisha Mishra23]

When I am trying to import the chat then there is external users in last it was not there before. Is there any way to fix this

[Tanushree Maiti]

Hi @Nisha Mishra23 

Users not explicitly in your system who are added via inbound emails might be categorized as guest users and labeled as external.

As per this servicenow documentation: Enable chat access for guest users . It seems it is enabled it. Disable it and check the result.

Enble Guest access

Option to enable the Client Credentials token to fetch user type details that were set during the process of Enable authentication of guest users. If you do not select this option, an error occurs when the guest tries to start or import a Microsoft Teams chat. Note: When the guest access is enabled, the sn_tcm_collab_hook.MS_Teams_Chat_App_Credentials value in the sys_alias table configured in Connection & Credential Aliases fetches the Azure user details. When the guest access is inactive, the sn_tcm_collab_hook.MS_Teams_Chat_Credentials value in the sys_alias table configured in Connection & Credential Aliases fetches the Azure user details.