Getting Undefined in Virtual Agent logo

[LankireddyS]

Hello,

I am getting "Undefined" in place of the Virtual Agent logo beside the Articles response (Get Product Help Topic).

The logo appears correctly on all other responses.
Any idea why this is happening

[RaghavSh]

Seems a cache issue. Check different browser/incognito mode.

[LankireddyS]

Hello @RaghavSh,

I have cleared the cache and checked in different browsers and incognito mode also but still getting as undefined.

[PPPanchal]

@LankireddyS ,

Did you get any solution for this?

I am facing same issue.

[Tanuja S1]

We had similar issue and reported to Support Team.  Seems this is a bug in VA topic.  Support team confirmed it will be fixed in upcoming release (ie. Australia)

Hope this helps.