Getting Undefined in Virtual Agent logo

LankireddyS
Tera Contributor

3 weeks ago

Hello,

 

I am getting "Undefined" in place of the Virtual Agent logo beside the Articles response (Get Product Help Topic).

 

SaiNehaL_0-1767694630343.png

The logo appears correctly on all other responses.
Any idea why this is happening

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4 REPLIES 4

RaghavSh
Mega Patron

3 weeks ago

Seems a cache issue. Check different browser/incognito mode.


Raghav
MVP 2023
LinkedIn
0 Helpfuls

LankireddyS
Tera Contributor

3 weeks ago

Hello @RaghavSh,

 

I have cleared the cache and checked in different browsers and incognito mode also but still getting as undefined.

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Unique45
Mega Sage

3 weeks ago - last edited 3 weeks ago

@LankireddyS ,

Did you get any solution for this?

I am facing same issue.

 

Please mark correct/helpful if this helps you!
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Tanuja S1
Tera Contributor

2 weeks ago

We had similar issue and reported to Support Team.  Seems this is a bug in VA topic.  Support team confirmed it will be fixed in upcoming release (ie. Australia)

Hope this helps.

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