Has anyone created a custom integration with Virtual Agent using the CCCIF utility?

[Austen Harriso2]

Currently scoping some work requiring an integration between ServiceNow's Virtual Agent and a third party chat application using the ServiceNow CCCIF integration utility. The third party chat app will be the primary interface for users but all responses will come directly from ServiceNow's Virtual Agent, in the same fashion as the out of box integrations for MS Teams and Slack.

Has anyone successfully created an integration using CCCIF? Documentation (here) on this feature is not straightforward and seems to rely on some classes (namely sn_cs.VASystemObject) that do not have any public docs. I have installed and reviewed the example integration with Telegram (documented here) but unfortunately there is no clear indication on how to create a new integration from scratch.

Please let me know if you have any experience with integrations in this space. I would love to be able to document my findings at the end of this project for the benefit of the community.

[Abbas_5]

Hello @Austen Harriso2,
Please refer to the below link:
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Austen Harriso2]

Sorry Abbas, I've reviewed the docs there already and I'm unfortunately no closer to understanding. Hoping to connect with someone that has completed a full implementation of a VA integration using CCCIF.

[Carlos Petrucio]

I am close to completing a 0 integration using CCIF.

Have you reached your goal?