Subflow
Hi All, Can anyone please help me out with how can I get catalog item variables in Subflow ?I need to use if conditions in my subflow and due to that I need catalog item variables in subflow. Thanks&Regards,Abhisek Chattaraj.
Forum Posts
Populate Template values on change record
Hi, Any chance when changing template can erase the old template value and update the new template values and if template b is not having short description value then change form should erase the old value and keep it blank . Thanks.
Flow designer -ask for approval from field list
HiI have a field of type list which is a reference to a table of groups Enter several groups in the field.in FLOW DESIGNERask for approval will be sent to all groups at the same time.I need him to send to all groups at the same time, but if a person ...
Resolved! Virtual Agent Interaction
When I open and chat regarding one issue and SD creates a ticket for it then it is clear to which ticket the interaction number will be connected to. However, what happens when I for example open one chat for an Incident issue one for a requests and ...
Resolved! User Validation Procedure Using ServiceNow?
As Cybersecurity becomes more prevalent these days, it is not always easy to validate the person on the other end of an e-mail address or phone call.Does ServiceNow currently have a process that we can use to validate a customer on the other side of ...
Hamburger button colour
Is there a way to change the colour of this hamburger button on the header of the Service Portal without changing the colour of other things?We found a way to change it on the Branding Editor but that changes the colour of a bunch of other things the...
Create a story under a specific Epic by Ui Action
When we receive a Incident I am able to convert to a story or Demand or epic. I would like to convert to a story and have the story under a specific Epic where we keep all converted Incidents under one Epic. I would like to do this by UI Action Scri...
Resolved! rest Api step authentication using bearer token
I'm currently using a REST API step that requires a username and API key-based connection and alias. However, my API authentication method relies on a bearer token rather than an API key. I've attempted to obtain the token using the 'Get Connection I...
Virtual agent chat links to which tickets
In virtual agent, let's say, for example, if I open a chat regarding one issue and ServiceDesk creates a ticket for it, then it is clear to which ticket the interaction number will be connected to. However, what happens when I, for example, open one ...
Resolved! How to create the report for following requirement
Hi, I am having customer requirement:Create Report for:1) Incident -> resolved every hour2) Incident -> Opened every hour3) Incident -> breached (4: 30 pm or 5:30 pm)4) PTASK -> BREACHED THE DUE DATE5) Change Window exceededand schedule the report
Using script remove the Configuration Item class - BServices, Technical Services, BApp
Hi everyone,In cmdb_ci table there is class: Business Application, Business Service, Technical ServiceThe requirement is as per Best practice CSDM does not recommend Services or applications to be exposed as CI.So A review is required on Configuratio...
Survey Question field issue on service portal
Hi All, I have a issue while creating New field in Ticket closure Customer survey field.We have created a new field in survey will multiline free text. We are looking to make the below field wide with free text in the survey form. Backend configurat...
How to create a record in servicenow from third party app and sent back the response as link.
Hi,How to create a record in servicenow from third party App (Where current login user of app will be set as caller & Application name will set as channel ) and sent back the response as link of the record to Third party app. Please guide by scripted...
How to copy the MRVS values to 2 different fields on same sctask ?
Hi All,I am looking for a solution to copy the MRVS field values to 2 different fields on same catalog task. I found one community post where the solution is present but for copying the values by concatenating them in one field.Need to copy MRVS data...
Resolved! Hide OOTB UI Action based on role
Hi,I have to hide OOTB UI Action button - close on Change form based on roles - xxxyyzz. Only users with role - xxxyyzz should be able to see, ui action button - close. I override the ui action with the same name and action name and add role in "role...
