Hi please anyone help i am not able to find problem id field on incident form on Australia PDI

[AKSHATJ]

 Hi please anyone help i am not able to find problem id field on incident form on Australia PDI   

[Tanushree Maiti]

Hi @AKSHATJ 

Check in Related record section of Default view , if you are getting ,

[AKSHATJ]

But not showing in my pdi

[Lakshmi888888]

You are right, its not visible in PDI in australia version. I did check in my org Australia instance its available.

Check if the Problem Management application/plugin may not be installed or available in PDI instance.

[Lakshmi888888]

Hi @AKSHATJ ,

I faced a similar situation in my PDI. The Problem Management plugin was installed, and I could access the Problem table (problem_list.do), but the Problem ID (problem_id) field was not present on the Incident table and therefore did not appear in Form Layout.

To verify, check:

1. Navigate to sys_dictionary.list
2. Search for:
   • Table: incident
   • Element: problem_id

If no record is returned, the field does not exist on the Incident table, so it cannot be added to the form.

You can also verify that Problem Management is available by opening:

problem_list.do

If the Problem table opens successfully, the plugin is installed. In that case, check whether the field exists in the dictionary or if you're working with a different form view/workspace.

As a workaround for learning or testing purposes, you can create a custom reference field on Incident pointing to the Problem table.