Hi please anyone help i am not able to find problem id field on incident form on Australia PDI

[AKSHATJ]

 Hi please anyone help i am not able to find problem id field on incident form on Australia PDI   

[Tanushree Maiti]

Hi @AKSHATJ 

• Repair core incident management plugin  com.snc.incident_management
• Clear Instance cache using Cache.do in navigator and hit enter
• Validate it.

[Tanushree Maiti]

Hi @AKSHATJ 

Did you repair the plugin ? is it working fine now?

[Ehab Pilloor]

Hi @AKSHATJ,

Open any INC record and Check XML using Show XML UI Action.

Verify if problem_id field is there in it.

If it is there, then issue is with form view.

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor

[Ankur Bawiskar]

@AKSHATJ 

problem_id field is out of the box on incident table

Sometimes the PDIs are having inconsistencies with regards to ITSM modules etc

So better you release this PDI and get new one

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[glideFather]

@Ankur Bawiskar this is a terrible suggestion, sorry. Can you share a single inconsistency in PDI according to non-PDI? :))

The Problem field seems to be removed in Australia, releasing and requesting new PDI will not change anything about it. @AKSHATJ not recommended to do so. Not only you would lose your progress but also there's a waiting list to get a new PDI so be careful about doing this.

Instead, it might be using Parent field, you can review this.

https://yourDomain.service-now.com/sys_dictionary_list.do?sysparm_query=elementLIKEproblem_id

EDIT: added a screenshot