How can I move the help text below?

[aflsolucoes]

How can I move the help text below? I changed the catalog builder and this setting applies to all help texts; now all the text is to the side. I need to adjust it and move the text to the bottom.

 

[Tanushree Maiti]

Hi @aflsolucoes 

Can you share what setting did you change in catalog builder.

Or help us to replicate.

you trying to view the catalog item  in service portal or catalog builder itself.

[Ankur Bawiskar]

@aflsolucoes 

was this working fine earlier?

Did you recently upgrade?

If yes and you upgraded to Zurich then it's a known issue on catalog item and here is the workaround

You need to upgrade to Zurich Patch 5

Help text icon got misaligned in portal 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SohamTipnis]

Hi @aflsolucoes,

Yeah, this usually happens when the help text layout setting gets flipped to side-by-side globally, so nothing is wrong with your individual variables.

What you need to do is just switch that setting back.

Go to System Properties, Service Catalog, search for something like "help text position," and change it from "side" to "below." Save it and refresh (or do a quick cache.do).

If you changed it from Catalog Builder, open the catalog item layout settings and set Help Text Position = Below field again; that setting sometimes applies everywhere.

In simple terms:

You didn’t break anything; you just changed the display style. Switch it back to below, and all help text will come under the fields again. 👍

If you find my answer useful, please mark it as Helpful and Correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10