How can we remove resolved incidents from UPCOMING Announcements and INCIDENT SLAs overview of SOW?

Shikha puri
Tera Contributor

‎12-18-2023 02:33 AM

Hi Guys,

 

Can anyone please help me with the below query.

 

I want to remove resolved state incidents from "Incident SLA and UPCOMINGS" in Overview of Service operations Workspace Home page.

Not getting the solution for the above, any suggestions on this would be appreciate.

 

Attached the screenshot for reference. (Just want to display In progress incidents not resolved ones).

 

Thanks,

Shikha

Preview file
46 KB
0 Helpfuls
  • 362 Views
1 REPLY 1

Maik Skoddow
Tera Patron
Tera Patron

‎12-18-2023 03:27 AM - edited ‎12-18-2023 03:28 AM

Hi @Shikha puri 

please watch the following video: https://www.youtube.com/watch?v=TjUgm8Pu7F4

There is also an updated version for Vancouver: https://www.youtube.com/watch?v=lOoVB0NFNCc&t=0s 

Maik

0 Helpfuls