The CreatorCon Call for Content is officially open! Get started here.

Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Conditional mandatory field support

Hi Team,I'm working on the Change module and have a requirement where the Assigned to field on the Change Task should behave as follows:It should be mandatory for all states when the Organization (from the parent Change Request) is ABC.It should be m...

PK14 by Kilo Guru
  • 608 Views
  • 5 replies
  • 0 helpfuls

User need to see the record in portal

HI Community, I have a requirement, there is a table called "cases" in that there is field called external provider (similar to watchlist) when the user is added to that external provider field then the record needs to be visible to the added user (i...

suuriyas_0-1753189619132.png suuriyas_1-1753189669351.png
suuriyas by Tera Contributor
  • 299 Views
  • 3 replies
  • 0 helpfuls

RITM Work Notes is not Updating

Find all approval records for RITMs that are in a pending/requested state.Reject those approvals.Update the corresponding RITM to reflect the rejection by:Setting its state to "Closed Incomplete"Marking it as inactiveAdding a work note if one doesn't...

vivek11 by Tera Contributor
  • 485 Views
  • 5 replies
  • 0 helpfuls

MS teams with ServiceNow integration

We have integrated MS teams with ServiceNow, It is working as expected the users are notified if any incident or tasks assigned to them or any approvals are triggered to them in MS teams "ServiceNow for Microsoft365 app". Our query is can we design a...

Report showing this years incidents vs last years

hey everyone, I am very new to service now.I am trying to create a time series bar chart that displays the months of the year.Then it shows me the P1, P2 and P3 incidents that occurred per month.  This I can do.  But then I want to also show the prev...

VikB by Giga Contributor
  • 1098 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to Show Parent RITM as a Related List on Child RITM

Hi all,I'm working with Requested Items (RITMs) in ServiceNow and have a question about showing relationships.Scenario:I have two RITMs, let’s say RITM0011940 (parent) and RITM0011868 (child).On the parent RITM (RITM0011940), there's a related list s...

aparnaravi by Tera Contributor
  • 635 Views
  • 5 replies
  • 3 helpfuls

CSV Export Charset

Hi all!The glide.export.csv.charset was updated to UTF-8.It is expected that the charset of the exported CSV files is UTF-8 (as set in the sys_properties).However, there are other users who experienced having files with windows-1252 instead of UTF-8 ...

Now Assist for virtual Agent Error

HI ,    I am getting not getting LLM response after i installed now assist for Virtual agent, it suppose to share the LLM response, but still the same NLU response is getting populated. checked the configuration buts still no clue what is happening? ...

PaulSylo_0-1752811969386.jpeg PaulSylo_1-1752812021474.png
PaulSylo by Tera Sage
  • 476 Views
  • 2 replies
  • 0 helpfuls