Getting Undefined in Virtual Agent logo
Hello, I am getting "Undefined" in place of the Virtual Agent logo beside the Articles response (Get Product Help Topic). The logo appears correctly on all other responses.Any idea why this is happening
Forum Posts
Resolved! gs.hasRoleExactly('any_role') returning undefined
while i was trying to make use of gs.hasRoleExactly('any_role') it was actually returning undefined can anyone please explain this
Resolved! When to use Case and When to use Incident
Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...
PII Data archival and deletion best practices
Dear ServiceNow Community Members,I would like to do the data anonymization, archival, and deletion of PII data in ServiceNow (CSM), ITSM and scoped applications in my ServiceNow Instance. I don't have Data Privacy,ServiceNow Vault applications.I wan...
ServiceNow Service Bridge Integration. Assignment Group mapping issue
I Have integrated two servicenow instance using service bridge. created groups with same name in two instances as Demo Group, as i created so the sys id's will be different in two instance but the name will be same, So I'm writing a advanced transfor...
How to create old-style Workflows in Workflow Editor post-XANADU upgrade of PDI ?
You must have seen that when you open Workflow Editor in new versions of ServiceNow PDI - you see the "New Workflow" button. But it takes you straight to the new Workflow Studio, thus forcing you to create your workflow using Flow Designer. However, ...
Walkup Experience - question how to book an appointment in the past
Hi everyone, I have a valid business requirement to record an appointment that has already taken place (for example, for documentation or reporting purposes). Is there any way to handle this scenario?Thank you in advance for your guidance, Victoria
Live Agent Chat interaction notification issue
Service Desk Agents doesn't hear the audio of the notification when they are chatting in live interaction in Service operation workspace. They also receive a notification with no body.I'm trying to check what is the issue, but i couldn't determine it...
How do we govern Risk Accepted Problem records in Servicenow?
Hi All, I have got a question for this community. My concerns are around the governance we can built in ServiceNow for Risk accepted problem records. So currently we could set up automation to manually review Risk accepted Problem records within 365 ...
Is "Operational Status" doing to be deprecated
Looking at some documentations like "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2656707" it looks like Servicenow are heading towards deprecating the Operational Status field across the platform. Not sure if will be totall...
Platform Analytics Filtered Pivot Table dropping Columns
I have a PAR dashboard with a Pivot table on it. This table uses 3 data sources to create 5 columns as seen in the first screen shot. Columns 1 and 3, and 2 and 4 are the using the same data set with different time series aggregates. Everything wo...
Cloning Instance from Production
Hi Everyone , Can someone please school about cloning . I am new to Servicenow 1. When we clone ?2. Why we should clone Prod to other TEST/Dev I am just trying to understand in what scenario I should be executing this activity before upgrade?
On-Call in Service Operations Workspace
With the latest version of SOW, there is an on-call section that is more user friendly than the classic view; however, we have not found a way to limit the groups that are available to select when a user is trying to select a group to either edit the...
Update source on communication plan table
I want to source to auto populate with change request number when we create communication plan from communication task
Change related list view based on state
I have a record that has related list to another table. Is there a way to adjust the list view fields for related list based on the state of the parent record? If that is not possible is there a way to automatically change views based on the state?