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How can we replace "Minimize chat window" with "End conversation" option in Virtual Aget.

Narayan K
Tera Expert

‎03-11-2026 12:38 AM

Hi there,

 I wanted to replace  "Minimize chat window" with "End conversation" option in VA but I am not sure what needs to be done as I can't see any OOTB way to achieve this

 

Screenshot 2026-03-11 130051.png

 I was able to modify minimize chat icon with CSS but backend behavior should end the chat not only minimize it. Please let me know if there is any document/methos from ServiceNow which I can use to implement above.

 

Thanks!

 

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