ITSM- Service Operations Workspace(SOW)
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2 hours ago
Hello,
Duplicated the list page in Service Operations workspace(SOW) and added my custom app details along with OOB lists captured in a update set. but i am unable to migrate the update sets to another environment. It says like "You can now publish customizations to the Application Repository. Go to the Application record and use Related Links." So i tried using the app repository but the App/customizations are not available in my test instance to install it.
Is there any way to do it?
Regards
Swathi
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an hour ago
Hi @swathi Gadde ,
This happens because Service Operations Workspace (SOW) is built on App Engine / UI Builder experience components, and many of those records are application-scoped artifacts that cannot be moved via Update Sets. That is why ServiceNow shows this message.
It means the system detected that the changes belong to an application scope, not the Global scope, so App Repository / Source Control should be used instead of Update Sets.
Below is the correct approach.
Your duplicated List Page in SOW likely created records such as:
- sys_ux_page
- sys_ux_view
- sys_ux_screen
- sys_ux_macroponent
- sys_ux_app_route
- sys_ux_data_broker
- sys_ux_client_script
These belong to the UX Framework (UI Builder) and are application artifacts.
These do not migrate properly using Update Sets.
Recommended Method :
Use Application Repository
Step 1 :
System Applications → Applications
Open your custom application.
Step 2 :
Ensure your components belong to that application:
Check Application field on records like:
- UX Page
- UX Route
- UX Screen
- Macroponent
If they belong to:
Service Operations Workspace or Global, they will not publish correctly.
Step 3 :
Create an Application Version
Open your application → click:
Create Application File → Version
Then publish.
Publish to Application Repository
Step 4 :
On the target instance:
System Applications → All Available Applications
Search your app and install.
Hope this will work for you!
Regards,
