How to add "Add link in worknote" and "Attach and add link in comment"button in Related Search Resul

[SS1510]

Hello ,

Is it  possible to disable the OOB "Attach button" to include the KB link, and replace with two separate buttons there (Add Internal, Add External) that will insert the link to the Internal Work Notes or Comments (customer visible) fields respectively?

Is anyone has any way to configure this?

[Ankur Bawiskar]

@SS1510 

check this

How to Hide "Attach" button under related search results 

I don't think you can add new buttons there like what you want

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[Tanushree Maiti]

Hi @SS1510 

Refer:

KB0780227 Remove the attach buttons from the article list and preview within an incident or case 

KB0789929 How to Hide "Attach" button under related search results