The value of the Request approval field is "Not Yet Requested" when I create a catalog item

[JigyasaA3206206]

I have created the flow for my service catalog. I associate it with the catalog item, and when I run a test, the request is always created with the status "Not Yet Requested" in the "Approval" field and "Pending Approval" in Request state.

Only when I manually change the values to "Approved," the flow won't get attached to RITM, it doesn't even appear in the executions.

[Ankur Bawiskar]

@JigyasaA3206206 

when your REQ gets approved the RITM flow kicks in

REQ gets auto approved if price is less than $1000

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[JigyasaA3206206]

I clicked that by mistake, anyways. Price of the item is 0.00, but REQ is not getting auto approved. Also, what I know this approval thing for REQ depends on workflow: service catalog request. But there are no workflows visible on my instance. PFA images for reference.

[Anand__99]

Hi @JigyasaA3206206 ,

Verify that request has any workflow/flow attached to it.

Use Related Links to verify the attached workflow.

If no workflow is attached, make suer OOB workflow/flow is available and active. If OOB workflow/flow does not exist create a new flow OR import "Service Catalog Request" flow from a PDI.

ServiceNow has moved all it's OOB workflows to flow designer flows.

Thanks

Anand