How to change the filter condition of Open Issues link in Virtual agent Chatbot ?

Nagurbee1
Tera Contributor

Hello Everyone

Currently , the Open Issues link in virtual agent chatbot is showing the requests, incidents and requested items list.

I want to restrict that list only to incidents and requested items and requests needs to be removed from that list.

Can anyone help me to achieve it ?

 

 

Thanks in advance

Nagurbee

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