Hi all,We recently moved from Salesforce to ServiceNow CSM (Yokohama) and I'm rebuilding our KPI dashboard. An important KPI for us is SLA attainment in % over time (I attached a screen view of what that looked like in Salesforce).However, in Service...
We have to integrate Okta with ServiceNow. What feature we can use to auto populate users and Groups from Okta to ServiceNow. Or does user gets auto populate in ServiceNow without any human intervention?
Hi All, Please help to understand why I am unable to get description on incident from inbound email.Not sure what is happening but if I select Description - Trigger - inbound email -email record - Body textit's creates incident but with empty descrip...
Hello AllI'm trying to send notifications after a creation of a problem. I want to change style of State and Priority according to values but i don't have clue for realizing it.I need help.Thanks.
Hi Community, I want the RITM should get close only once all the catalog tasks are closed. I have written the business rule for this after update with the condition as state is closed complete. But it's not working as per requirement. Can anyone ple...
Hi Everyone, Im working on Integrating Servicenow into Webex Bot. I have added the OOB servicenow bot from webex applications and I have done the admin setup and connection was made. Able to get the notifications. But, Im getting direct notification...
Hello Developers,I'd like to customize the Success Dashboard by adding a new metric titled ‘Self-Solved using AI’, positioned below the existing ‘Self-Solved using Virtual Agent’ section.At this point, I'm not sure where these metrics are being sourc...
Invest in Your Future: Cisco 300-515 Exam Guide to Career Growth and SuccessGetting certified isn't enough in today's changing professional environment; you also need Cisco 300-515 exam certificate to show that you're committed to lifelong learning a...
I am looking to determine if there are Super User roles for Incident Management. I need to elevate just a few of my team in this role to be able to reroute tickets regardless of state (example - pending end user input today blocks ability to reroute...
Hey All, New to scripting, and I'm sure i've made some obvious faux paus, but I can't get this script to work in the dev environment for the life of me and am hoping for some additional input. The goal is that it stores the user from a recent comment...
I have a scenerioThere are three assignment groups: Group A, Group B, and Group C.Users in these groups all have the itil role.RITMs (sc_req_item records) will be assigned to one of these three groups.The requirement is that users should only see RIT...
Currently incidents are being created by record producer. The new requirement is to continue using the record producer but implement a decision table that would using the following fields: Impact + Urgency = Priority Issue details and subissues Base...
On the top ribbon of ServiceNow Employee Center Homepage "My surveys" tab between "My tasks" and "My tickets". It should display also red dot with number of remaining surveys to complete same as we have for "My tasks"
There is an integration between ServiceNow virtual agent and MS teams. In that we have IT , HR and show me everything button. I have disabled show me everything button on ESC portal with making system property glide.cs.disable.show_me_everything as t...
How to Set CAB date and time based on user time zone. for exp if user belongs to US time zone the Cab date time should be populated based on US time zone like that.