Hello Everyone, I have one requirement. I have created a Survey for the end users it will trigger once users end the chat from the SP and ESC Portal , But we need to trigger the Survey for every 10 Live Agents?This is possible? If any one works on th...
can someone helps me ,i have created the catalogue item and facing difficulty in creating flow. and how to add flow to the catalog item
Hi Team, As a part of Requirement i have created Risk Assessment Questions and gave the value. In Change Request when questions are answered it is not setting the value Low, High or medium. And OOB Script include called "RiskCalculatorSNC" is executi...
Hi everyone, I would like to ask if the time format of 'Business Time Left' (currently displayed as Days/Hours/Minutes/Seconds) can be changed to Hours/Days/Minutes/Seconds. If this is possible, please provide an authentic method to achieve it.Thanks...
Hello,I am creating a personal project through using Catalog item, where I am trying to populate this total price. I have created a variable set under which there are multiple variables. Price is on of them. I tried to populate the value using catalo...
Hi,We were not able to import a xml of role (eg. sn_si.basic) to groups, getting error as below, (Note: this issue is only on our subprod instance, we didnt face issue in dev/test). Not only import, I couldnt even able to manually add this role in th...
Hi Community, Is it expected that a child record created in a child table is being stored in parent table as well? Is there any way to avoid this from happening? I have a table b (child) which extends table a (parent) and I don't want the child recor...
How can I get the business service and the service offerings mapped once the request is submitted
i am trying to integrate google gemini with servicenow virtual agent but it is not happening. i have attached the ss in this thread can anyone help me . i have sucessfuly integrated the same using business rule in a table to get answer for inserted ...
Managers/Assistants can log requests for new computer or system access for their staff or managers. However for some of these requests we want the end user to "sign" so that they understand their obligations once the request is fulfilled. Is there a...
Hello everyone, I'm trying to filter the available options in the Assignment Group field based on the Company selected.I've been looking into Reference Qualifiers, but I'm struggling to apply a condition to achieve this. My goal is to ensure that whe...
Hi All,After upgrading to Xanadu, we see "Turn on ECMAScript 2021 (ES12) mode " in all scripts. It is turned off by default on all scripts. Is it fine to leave all existing scripts turn off this mode?Can someone explain with an example of how this ...
How to enable description field to writable for no role employeesIncident self service viewWhen I imporsinate with "No role" ie employee with no role- default funactionality discription is read onlyI want to make it to writeable for no role employee ...
I have a custom UI action to convert an INC to an SCTASK, I need to also include any attachments that were included on the INC. What am I missing in my script? Please help! See my script below. // Below few lines of code works as a Client side scrip...
I would like to understand the best practice to configure the SLA in Service now. Should it be as per user time zone or assignment group time zone. What if assignment group works as per IST time zone however user is raising a request from USA. Kind...
