How to create a timesheet delegate without checking approvals checkbox for a delegate record

Hi,As per OOB configuration, we need to check approvals checkbox for a delegate record to get a delegate for timesheet submission.However, we have a requirement that delegate user should only be able to submit the timesheet and no other approval requ...

Error message on aborting action in Business Rule

I want to show error message on aborting action in Business Rule. My BR is before update, the abort action is working fine but the error message is not displaying, it is only showing once the form is reloaded. And with my BR form is not reloading aut...

RITM assigned to a person in group having least number of incident.

1-suppose that we have to create a catalog - "non Registered user case"1 )Requestor name -----(Manual)2 )Requestor code ----- (8 letter alphanumeric except 'z') Manual3 )Case description-------(40 words manual)2- Create a group "request transfer grou...

Continual improvement management use cases

Hello,I hope you are doing great,I 've studied the "continual improvement management" course on servicenow university, and I am looking for some use cases or a mini-project to practice this module, can someone please provide me some ressources in thi...

Changing default service portal- what could be impacted?

Hi... we have 2 custom built service portals in use by 2 departments.company.service-now.com/dept1 (current default SP)andcompany.service-now.com/dept2I know that the surveys will trigger to "..../dept2" if I change the default SP from dept1 to dept2...

Urgent : Getting Error on Sailpoint : Request execution failed for the sys_id 'null'. Target record

This is a very urgent and high burning issue for our Project. It will very helpful if someone can support us in this. There is an already existing Sailpoint Servicenow integration to populate User Table using a Transform Map. Sailpoint User data is p...

Parsing and performing operations on embedded arrays in Flow Designer

I am building a 3 custom table relationship and have to parse the below JSON example to insert records into an "order" table, "sku" table, and "asset" table (not alm_asset or alm_hardware, a custom table with additional asset info). While doing so, I...

Visibility for Skip Level HR Managers

I need suggestions and ideas for performance analytics managers hierarchy reporting. how this will be implemented? 

what is the advantage or benefit for using VA topic recommendations?

Just find that our company has topic recommendations app installed. Would you help me understand what is it used for? better give me a business scenario to know what's the advantage to use it? Thank you!

How we can calculate business elapsed time from servicenow incident_sla table ?

ServicePortal widget into a PA dashboard

I have created a service portal widget using PA indicators and now i want to add sp widget into PA dashboard is that possible?

Creating Incidents Using Virtual Agent

Can any user create an incident using Virtual Agent or do they require a specific role to be able to (eg. itil)?

Hr case Restriction for subject to under employee center my request tab

we would like to implement restrictions regrading HR case for individuals who can view them in the "My Request" tab. at present , anyone listed as a subject to a person in HR case can access the details of HR case can access the details of HR cases i...