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Resolved! Multiple guest chats in VA

Hi Everyone,  we observed multiple guest chats being initiated at almost same time (varying in seconds), all by guest user in servicenow. They have all been closed (left the conversation) without selecting anything.  Can you advise me on how VA can b...

Scheduled Job to close table records

Hi, I need to make scheduled jobs to close records for 2 tables.I tried for 1st table with below codes, it works. var transaction = new GlideRecord('x_shlt_shinsei_request_transaction');transaction.addQuery('active', 'True');transaction.addQuery('sub...

HaowenX by Tera Contributor
  • 845 Views
  • 7 replies
  • 1 helpfuls

Resolved! Count of Incidents Reassigned from a specific group

I am trying to create a report that will show me incidents that were initially assigned to "ABC" assignment group, but they were reassigned to some other group.I do not care what assignment group the incident was reassigned to.I want to know ONLY the...

Amber Anten by Tera Contributor
  • 2318 Views
  • 9 replies
  • 3 helpfuls

Pre-populate a custom field before the action.

I created a service catalog using flow designer. The requirement was to have a label the approver type per approval level. The logic is there will be 5 layers of approval dependent from multiple tables. So what i did is to create a custom field in th...

ronini by Tera Contributor
  • 599 Views
  • 4 replies
  • 0 helpfuls