We were asked to add text to the virtual agent button for accessibility purposes. We’re able to change the width and color but can’t figure out how to get text in there.Here’s what we have now: What we trying to do is something like this: Does anyon...
Dear Community, I am trying to create a cascading filter on location table to display field called "region" values to choose in interactive filters. The challenge i am facing is in filter" i am getting multiple values instead of unique value of regio...
I want the problem record link in my email notification to be redirected to the Next Experience. So what should I do? Is it can be done by using plugins?
Hi Guys.What I am doiung is I have ceated an Assigned to (sys_user) field and a Assigned Group (sys_user_group) field on a the sc_cat_item form & what I am trying to do is flter the Groups field based on the assigned to (user) selected. So only show ...
function onLoad() {//Type appropriate comment here, and begin script belowvar category = g_form.getvalue('category');if(category == 'Database'){g_form.removeOption('subcategory', 'Oracle');} please check this code where this issue ? }
Hi Community,We are facing an issue with normal change approval where the Change Manager approval is being skipped (marked as "No Longer Required"). Additionally, the approval process is triggering the "After Change Manager Approval" action twice. Ev...
When I try to submit a catalog item that was built for snc_external, I am able to go over and populate all variables except for the attachment ones. When trying to upload the file , the file name never shows up in the variable as usually it will doOn...
Can I add global UI Script in agent workspace that works for all tables and also in list view?I tried to add 'Client Script' but it only works with specific tables.I guessed if i don'tput table name and event it will always load, but it's not working
Hi, For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How i...
In the Subscription Management module, I need to add an "associated role" to a Product Subscription, and futhermore add a group. How do I add a custom role in the "Associated roles" tab on a Product Subscription?
can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this
I created a flow and this is common for the 3 catalog items.Now I wanted to trigger approval to the approval group only for the two catalog items using that flow.Solution 1:Now I had the option to use if condition to trigger request item and then wri...
I have done all the steps mentioned in below link, but gettiing the error "Cannot invoke "java.util.Map.keySet()" because "this.fImportSourceFields" is null" while loading test data.https://www.servicenow.com/community/developer-articles/integrate-sn...
I am configuring a scripted REST API to attach a file from another instance to ServiceNow. The other interface sends me the data in the request body as multipart/form-data, but I am unable to retrieve the different pieces of data from the body.Do you...
I want to ensure that employees who did not respond to a previous relational survey do not receive repeated survey invitations,So that we avoid sending unnecessary surveys and improve response rates.Description:Currently, employees who do not complet...
