How to change the order of topics on the Virtual Agent "Show all topics" screen

[NatsukiO]

Is there currently no way to change the order of topics on the "Show all topics" screen of Virtual Agent?
The following knowledge says it cannot be done.
Unable to change the order for the topics shown in "See all topics" - Known Error

[Ankur Bawiskar]

@NatsukiO 

yes this cannot be done.

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[NatsukiO]

@Ankur Bawiskar 
Can I create a section?
For example, display them all in a list using IT Service.

[Ankur Bawiskar]

@NatsukiO 

not possible as per my understanding.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[prerna_sh]

Hi @NatsukiO 
Is there currently no way to change the order of topics on the "Show all topics" screen of Virtual Agent? 
This is not possible, as you yourself find the solution😊.

For creation of section, please go through this article, this might be helpful: https://www.servicenow.com/community/virtual-agent-nlu-articles/show-topic-in-categories-virtual-age...

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Thanks,
Prerna