Hi Team, In the portal, chat option is visible but live chat is showing until any manual agent accepts. But I need live agent replying(like chat bot) and showing some options to chooose like the below. Please suggest. Thanks,Sriram
Hi Everyone, I have a sequential approval.1) First, the manager has to approveIf approved2) Goes to a group for approval. My issue: If the manager field is empty or the manager account is locked out the flow is stuck. Is there a workaround for this...
Field: condition_scriptTable Inbound Email action ,Can someone provide an example of what this field accepts? Everything I've found references a scheduled job
there is a script include named "cxs_UIActionConfig" - checking in PDI What is the purpose of this script include ========================================What is the purpose of line (60-67)=========================================isValidAddSearch...
Hello folks... I am need to know what is the best way possible to accomplish the following : AD authentication with 60+ domainsIntegration to 36+ domain or OU.what are the steps and risks that I would need to consider? please - thanks
HI Team, Thanks in Advance! "I have an inquiry regarding our scoped application's Asynchronous Business Rule (Async BR). Currently, this rule is consistently triggering whenever it matches its specified conditions.The concern arises when a substantia...
We have a requirement where two virtual agent flows will be running on. one is add users to mailbox and remove users from mailbox. So the query here is whenever the user selects remove users from mailbox topic, in the catalog item the access_type va...
Hi Folks,I want to download a report through API. can someone help on script to download report from servicenow sys_report table with report id. ThanksSunadh Raj
hello, by a business rule, I am updating few worknotes in problem record. It is working fine in my PDI but when deployed in Development instance of customer, work notes are updating twice. One by the ID of user who logged in ServiceNow and other by "...
I have a child and parent incident and I want to have them both synchronized especially to these 3 fields (state, priority, notes).
Hello All, We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal. Does anyone have any idea how to automate the virtual agent chat window to open up ?Please find the attached screenshot for your referenc...
Hi All, How to show outage notification/announcements on virtual agent bot. Regards,Ashok.
Hi All,In Virtual agent ,live agent support is available to assist you or chat with you. However, when users attempt to connect with a live agent, they encounter an issue where it continually displays 'Routing you to live agent' in an endless loop. C...
Hi Folks,I need some suggestion/solution on below scenario , however this is OOTB behavior but I need to bypass this notification.When HR case is transferred with new case number , system should not trigger transfer case notification as below Since a...
Hello, We have a requirement to create multiple Walk-up Location Queues for a single location. For example, lets consider Austin location, we need two walk up queues (Austin X, Austin Y) because we have multiple queues for single location at differen...
