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Forum Posts

Virtual Agent: Has anyone used Pause topic block?

I want my bot to pause for 15 minutes, so I used the Pause topic block within my topic.  But, when I tested my topic, I get this (I was expecting it to pause for 15 minutes)This is how the pause topic block looks like where spoke and subflow values a...

Rajini2_1-1677277557608.png Rajini2_0-1677277496599.png
Rajini2 by Mega Sage
  • 705 Views
  • 3 replies
  • 0 helpfuls

Resolved! Contextual search in Virtual Agent

Hello all,  I was wondering if someone could point me in the direction of some resources to learn more about creating a contextual search topic block please?  I was trying to follow along with this video from the ServiceNOW Community channel (https:/...

sys_ui_message

There are set of messages in sys_ui_message, where I need to add a string to them. Is there any chance like, I keep that string in a variable and call that variable in all the messages.

Publishing a Topic Remains in Draft

Hello, I just ran across a problem and can't figure out what's causing it: I publish a topic, but in VA Designer, it still says "Draft". If I look at sys_cs_topic, the updated time hasn't changed, but the corresponding row in sys_cb_topic has. Any id...

Raj64 by Tera Guru
  • 793 Views
  • 2 replies
  • 0 helpfuls

How to change the message in virtual agent live chat

Hello,I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.I have attached the screenshot ( highlighted in yellow), I want to change the text.Thank you, help would really be appreciated.

Chake18 by Tera Contributor
  • 2483 Views
  • 7 replies
  • 0 helpfuls