I want my bot to pause for 15 minutes, so I used the Pause topic block within my topic. But, when I tested my topic, I get this (I was expecting it to pause for 15 minutes)This is how the pause topic block looks like where spoke and subflow values a...
Can someone please help me with the code to configure such that a Virtual Agent automatically opens when portal loads instead of user clicking on the widget every time.
Hello all, I was wondering if someone could point me in the direction of some resources to learn more about creating a contextual search topic block please? I was trying to follow along with this video from the ServiceNOW Community channel (https:/...
There are set of messages in sys_ui_message, where I need to add a string to them. Is there any chance like, I keep that string in a variable and call that variable in all the messages.
Form the Service Operation Workspace I am creating a incident. I want to make mandatory some fields while submitting the incident.
Hello, I just ran across a problem and can't figure out what's causing it: I publish a topic, but in VA Designer, it still says "Draft". If I look at sys_cs_topic, the updated time hasn't changed, but the corresponding row in sys_cb_topic has. Any id...
Hello,I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.I have attached the screenshot ( highlighted in yellow), I want to change the text.Thank you, help would really be appreciated.
We've set up our Deflection Configuration and the Activity Pattern along with the pattern element (see screenshots) but the count isn't being updated in the Virtual Agent Dashboard. Am I missing something?
I'm writing this blog after a fairly successful implementation of Virtual Agent in my workplace. I'll highlight some key areas where we were falling short and the steps we took to improve in those areas. If you are struggling with the same things wit...
Hi All,I am having a requirement to disable the virtual agent , but when the user clicks on chat icon, it has to redirect to 'Live agent support'. Can we bypass virtual agent and talk with Live agent support . Is it feasible?Please let me know the pr...
@Anubhav Ritolia Hello AnubhavCan you please guide me here , Need to fetch report for average handled time for Chat (i e Duration from the time chat was accepted till it was marked as closed completed)
Hello, I would like to know, what are the basic fields or entities of ServiceNow which are built-in and can't be changed? Regards
Hello, How can I access the backend of Servicenow, to where all the tables and entities are saved? Regards
How to show particular Kb articles in live agent chat? I tried but mostly catalog items are visible for this. I want to disable catalog items in live agent chat.
When a number of live agents are available ready to take VA chats, users periodically get a message stating "No Available Agents"
