How to change the order of topics on the Virtual Agent "Show all topics" screen

[NatsukiO]

Is there currently no way to change the order of topics on the "Show all topics" screen of Virtual Agent?
The following knowledge says it cannot be done.
Unable to change the order for the topics shown in "See all topics" - Known Error

[RaghavSh]

@NatsukiO There is a way to promote topics, I believe upto 6 topic.

You can pick 6 topics which will be shown at top, I believe that will solve your purpose.

refer : https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen... 

[RaghavSh]

@NatsukiO was this helpful?

[mayankkumar]

Hi @NatsukiO,
There is no way to change the order of topics on the "Show all topics" screen of Virtual Agent
Although, if you want to create a new section go through these ->
1. How to show topics in Virtual Agent under a category - Support and Troubleshooting
2. Create or modify custom categories
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Please mark my response helpful and accept as solution
Thanks & Regards
Mayank
Rising Star 2025