How to create a request through email

[Hrithikah]

Hi All,

We’ve received a requirement to create a request directly from an email. We attempted to configure this using Flow designer and the “Submit a Catalog” action by triggering a catalog; however, this approach doesn’t meet our needs.

Specifically, we need to create a request without triggering any catalog items, while still generating the associated RITM and SC Task records.

Could anyone please advise on how we can achieve this?

Any guidance would be greatly appreciated.

Regards,

Hrithika Paida

[Ankur Bawiskar]

@Hrithikah 

I will recommend to create REQ, RITM for your catalog item for fulfillment.

This is the standard approach for catalog

OR

If you simply want agents to work on tasks then why not create Incidents for this?

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[Ankur Bawiskar]

@Hrithikah 

see this link for inbound flow parser for incoming email

Easiest way to Trigger Catalog Item Request via Inbound Email  à good one

also check this

Launch a #ServiceNow Catalog Item from Email via Flow Designer (LIKE A BOSS) 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏