How to create a request through email

[Hrithikah]

Hi All,

We’ve received a requirement to create a request directly from an email. We attempted to configure this using Flow designer and the “Submit a Catalog” action by triggering a catalog; however, this approach doesn’t meet our needs.

Specifically, we need to create a request without triggering any catalog items, while still generating the associated RITM and SC Task records.

Could anyone please advise on how we can achieve this?

Any guidance would be greatly appreciated.

Regards,

Hrithika Paida

[Ankur Bawiskar]

@Hrithikah 

I have shared approach where it will create 1 REQ and 1 RITM under that

Did you get a chance to check those links?

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[Hrithikah]

Hi,

Yes I checked the approach you which have mentioned. It is via submit a catalog item action. We are looking for the request and RITM to be created directly through flow and link them without this action.

[Ankur Bawiskar]

@Hrithikah 

but why not to use OOTB flow action given by ServiceNow itself rather than re-inventing the wheel?

I will recommend using that

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[yashkamde]

You only need to get trigger the flow from inbound email and also the first step is to create request fully copy like as it is created from catalog item, also RITM will need some field to get linked...

If you want ss to link req to ritm I can help though..