Is there an easy way to report on what the users are tying into the "Please type your request" section of the Virtual Agent screen shown below? I want to be able to report on this to see what other conversations would be beneficial to build. I can see that information captured in the Transcripts section of the Conversation within VA Analytics, but I'm looking for an easier way to gather this information besides looking thru each conversation. Thanks!
I think the Interaction_Log Table may help you find what users are typing as utterances. Based on that you could create a scheduled report that exports to excel and then filter the results that way.
Alternatively there is this Intent discovery Store Plugin which could also help with working out what topics are worthwhile creating.
Let me know if this helps.
Regards
I think the Interaction_Log Table may help you find what users are typing as utterances. Based on that you could create a scheduled report that exports to excel and then filter the results that way.
Alternatively there is this Intent discovery Store Plugin which could also help with working out what topics are worthwhile creating.
Let me know if this helps.
Regards
