I want to define the order of Virtual Agent Topic detection and AI Search detection.
In Virtual Agent, Topic detection seems to be working first.I would like to receive the AI Search results first.Is it possible to set something like Order?
Forum Posts
virtual agent and service catalog
We have a variable set for all the catalog items in software category, and we want to make the virtual agent to ask questions dynamically without designing flows and all, but this is feeling impossible, and we know a way to place order using cart API...
Deploying Custom AI Agent to ServiceNow Service Portal: Integration Help Needed.
Hello Community,I'm looking to deploy a custom-built AI Agent (or custom conversational interface) and integrate it directly into our ServiceNow Service Portal. My goal is to enhance user experience by providing a more sophisticated and flexible virt...
Coupa Spoke
We need to get the purchase order from Coupa (either from Purchase Order module or Receipt module or any other module like ASN) and marry it up to the Serial Number field on the alm_asset table so each asset record has appropriate purchase order numb...
Prefix validation
I have a Choice filed called Version : When i select version is v1 then Version name should start with New_If version :When i select version is V2 then Version name Should start with Old_ here version_name is String filed and version field is choice ...
Weekly Incident Summary Notifications per group Using Flow Designer
I have the same requirement as in this post https://www.servicenow.com/community/itsm-articles/weekly-incident-summary-notifications-using-flow-designer/tac-p/3430312#M2957 except I would need one email per assignment group with all there incidents l...
Resolved! MRVS Add Row Triggers onSubmit and Bypasses Mandatory Validation — How to Prevent Auto-Submission?
If I click the Submit button without filling the mandatory fields, the validation error shows correctly.But when I then try to add a row to the MRVS, the onSubmit script on the “Applies to” variable set inside the MRVS gets triggered, and the form au...
Incident form values are clearing out once form saved
Hi All, We have worked on capturing the business domain and business function values from the CI selected on the incident form through the below linkhttps://www.servicenow.com/community/incident-management-forum/populate-the-domain-values-when-a-ci-c...
Error while authorizing user during ServiceNow Employee Center + MS Teams integration
Hi Community,I am trying to integrate ServiceNow Employee Center with Microsoft Teams using a self-configured app. I followed the official doc here:Product Documentation | ServiceNowI have completed the steps including registering the app in Azure a...
Tracking Domains in CMDB
Is the cmdb_ci_domain_info class the proper location to track list of domains for an organization?
Change Management Allow CAB, ECAB, and Change Management Members to Approve Any Change
Members of the CAB, ECAB, and Change Management groups can manually approve any change record regardless of assignment group or change type.
How do I populate the kb_use table?
Hello everyone,I'm currently having the following problem:I have a table that is a child of kb_knowledge. It has a view count field, and it updates normally. However, no records are generated in kb_use when I view an item from this table.Could someon...
all old attachments are coping on every new attachment update in SC_TASK to RITM.
Hi All, I am using the below script to copy the attachments from sc task to RITM, if any fulfiller attachdocument to sctask that need to be shown to customer (to copy to RTIM). but on every attachment upload all other attachments in SC TAsk is copyi...
