I am experiencing an issue with the Virtual Agent in Microsoft Teams.Yesterday, we migrated the Update Set to PROD , which includes a topic and a Script Include used to retrieve the user's contact number for the Incident record.Initially, the Virtual...
Routing Requirement:All incidents and requests for type "corporate" received between 6:00 AM and 5:00 PM Central Time should be assigned to: Group1Any requests outside of this time window should be assigned to: Group2I created two assignemnt groups. ...
IntroductionIn ServiceNow, the terms Asset and Configuration Item (CI) are often used interchangeably, which can lead to confusion. While they may sometimes represent the same physical item (like a laptop or server), they serve very different purpose...
How to download a template with the fields present in the table. I need to use the template to import for ITAM SERVICENOW Tool implemenation
Suppose I am part of Group A. I want to assign the incident to Group B.If I am not part of Group B, then Assigned to feild should be greyed out. And I should not be allowed to assign it to any individual from Group B. How can I achieve this?
We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...
Hi all, In a list collector field if the records with values containing pipelines are selected , then the requirement is to split them and populate as individual records. eg: if a record selected in the branch variable of the catalog item is selected...
Hi all, iam stuck with the below requirement can anyone please help me out.There is a custom table named "u_cost_manage" in that table there are three custom fields.Supplier (reference) field, branch string field, and partner choice box (True/false)B...
I have created a Bot Profile in ServiceNow and uploaded a custom image. However, the Virtual Agent still displays the default branding image instead of the uploaded picture. I have tried refreshing the instance and clearing the cache, but the issue p...
How do we hide this change scores from Change Tiles in ServiceNow I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p/2603535 Commented the mentioned lines from...
Currently when a resolver clicks on Reply/Reply All from activity log, the send option is greyed out and no user details are displayed in the To. but some condition it is working and some condition it is not working when i click on reply/reply All.
Hi everyone,I’m facing an issue in Flow Designer where my flow will create a task and check for a condition where state is shipped. If state is shipped it should update the assignment group / assigned to fields. But its not working.What I have:Flow t...
Hi All,I am trying to hide a column in a related list using client script under condition in ServiceNowI tried using methods like : g_form.hideRelatedList(): - this is only used to hide whole related list but i want to hide only one column in related...
how to configure only HR knowledge base articles should be visible for intake forms but i am unable to edit the resource configuration Search Resource Context Properties
