modify fallback topic in virtual agent
Hi Team, can anyone help here please.when user enter different search i need to connect to live agent if search term exists show respective topics.It is continuous going in this loop.
Forum Posts
Not able to receive the teams actionable notifications when the conversation is active in teams
We are not receiving ServiceNow Teams Actionable Notifications when an active conversation is in progress. How can we mitigate or overcome this limitation?
Resolved! The 7.4.1 lab activity in the IT Service Management (ITSM) Implementation (Zurich)
If anyone can help me with the 7.4.1 activity in the IT Service Management (ITSM) Implementation (Zurich) course, I would appreciate. The only state that appeared to me was the authorize state. So I created theses change models (7.2.1) and those stat...
How to customize MS Teams Notification
In MS Teams Actionable Notifications, I need to include Catalog Item variables along with a few additional fields. Can someone please assist me on this?
Issues loading virtual agent within custom service portal in Microsoft Teams integration
Hi all, I'm working in an instance that is integrated with Microsoft Teams. For the application manifest for the bot, we enabled Tabs and used "Your Hub" with a custom service portal instead of Employee Center. The Chat tab of the integration in Team...
Auto creation of Assessment
Greetings Everyone;In Servicenow SPM module; i want to create an assessment in a demand task with a state level conditionScenario: When a new Demand task is manually or automatically created with states Pending, Open, Work in progress - a new assessm...
Drill-down lists in Risk Workspace charts show different columns for different users
When users click on a chart in the Risk Workspace Platform Analytics to view details, they see different columns depending on the user. We tried arranging the columns and using the "Restore to Default" option while impersonating users, but the fixes ...
Resolved! Script include's 'activeAnything' query is not passing through the OOB query BR
Hi, There's an OOB BR which prevents itil users to see disabled user records. To bypass this, we have added a condition in this BR to check if the current query contains 'Active Anything' flag as we just need to bypass this one catalog item's referen...
Resolved! Threat Intelligence
Can someone explain the TI steps and how to implement it?
On ESC portal when search KB its showing KB record. Not correct view
We have observed an issue with the Knowledge Search on the portal. If a user searches for an article and presses Enter, the search result leads to an incorrect record display. However, selecting the same article from the suggested search results work...
Resolved! GlideAjax
Explain GlideAjax in a simple way with two to three simple examples
Resolved! MVRS on a Record Producer
Hi,I created a new record producer that generate record in sn_slm_task table.Inside this record producer i added a Multi Row Variable Sets. Is there any way to access this MVRS values using the producer script on the sc_cat_item_producer record?using...
Resolved! XML export of Flow record
I would like to export the XML of a flow, created in flow designer. Do not have the update set information which was used to configure/store the flow and moved in Production. Checked in sys_hub_flow, but not able export the flow from the sys_id. Ple...
Configuring a survey on teams by virtual agent
Hello,We're aiming to send 2 questiones CSAT survey to 'Reporting user' of an incident - when it is moving to 'closed'. We want to send it through our virtual agent by teams.Is it possible?
Resolved! ServiceNow Learning
Hello All,I have just started learning Service now. How can I learn and practice it so that I will get a good hands-on experience on SNOW platform. Regards,Shah
