I have change the feedback survey topic and the survey topic question is , Would you like this information-if user click on the no button then i want to connect to Transfer to live agent-There is any option to achieve this requirement?
Hi All,The Skipped record Unfortunately reverted back to the "Base system" (Yokohama) and not able to revert back to the previous "Xanadu" version.How can I revert to old version, I don't want to migrate the latest Yokohama version into higher enviro...
HI Community, I have a requirement, in all form fields (different tables like incident problem change etc) which reference to user table , all catalog variables reference to user table.users with empty email id should not be display.How can we achiev...
Good evening.!I need immediate - urgent help as this is a P1. Issue is that, we recently integrated Virtual Agent (Live Agent chat) with Microsoft Teams (Moveworks) with Service Operation Workspace.Everything is working fine, but the below message is...
give me scenarios on flow designer
Hello i want to add a new mandatory field (reopen reason) when caller reopens his (incident resolved) from service portal or employee center. Can anyone help for this please! Thank you HTML Body: <div><div class="dropdown" id="child-case-tabs" ng-...
Hello All,I have notification in English but I need to translate to French language , I know we can create another one for French and set the condition , is there any other way to translate notification to French language instead of creating new oneC...
Hello Guys! Do you know where table should be used to translated this OOB fields (Non translated) ?Thank you so much for help!
Hi, I have set up in the VA designer a setup topic where if there is major incidents active it will display them. This done through the table node in designer. When I go into the chat through EC it displays them fine however when I do the chat throug...
Hello there, Is it possible to restrict the notifications for users depends on the country? COUNTRIES: 'Spain', 'Portugal', 'France', 'Italy', 'Greece', 'Slovenia', 'Croatia', 'Serbia', 'North Macedonia', 'Turkey', 'Andorra', ...
Hi Team, We are trying to use the pop functionality within the Workspace Client Script section in UI action.When we click on UI Action the pop up will be shown, but after selecting the value in pop using g_modal.showFrame method, we are unable to pa...
When is a change task for Post Implementation Review created for an unauthorized change?A. When the c hange request moves to CloseB. When a change manager accepts the changeC. When the change request moves to a state of ReviewD. When the change reque...
Hi all, I have created an inbound email action that automatically creates an incident whenever an external email is received.I would like to know—can we attach the email attachments to the incident record via the inbound email action? Thanks and Regr...
Hello, SNow friends! I have a challenge that I haven't seen addressed in any other posts here.In my account, incidents are automatically closed 5 days after they are resolved. While the SLA tasks are completed as usual upon the incident's closure, my...
Hi,Greetings for the day!I have a requirement to update the related list filter on User table.On user form we have "Incident>Opened_by" related list with filter as Opened by is the user (User's whose form we are viewing). We want the filter as Opened...
