When end-users initiate a live chat session from an Employee Slate portal (built using the AI Experience framework), the assigned agent in Workspace finds that Now Assist capabilities—specifically Chat Summarization—fail to trigger or remain unavaila...
Hi, We have enabled Agent Chat on our portal by installing the plugin 'Agent Chat' without deploying virtual agent.We got the requirement to change a number of messages while interacting with the agent. Changed all of them except for below:'Agent has...
i want to add event message in service portal for can you guide me how to add it
I was not able to configure UI_style on platform-analytics the old configuration are not working on platform-analytics, Does platform analytic support UI_styles ?
I’m facing an issue with Now Assist for Virtual Agent. When I enter any query in Virtual Agent, it remains stuck on “Thinking” / “Figuring out next steps” and does not provide any response.I have tried different types of queries, but the behavior is...
I want the option here that I can mark all notification as 'mark all as read' so that it shouldn't be shown here, how this can be done? FYI I don't want to disable it from Conversational Inrerface
Hi team,I have a requirement to auto resolve incident based on short description using "Virtual Agent ( IAR)" . Incident is created via integration user.I am trying to configure IAR but when trying to train the model getting error as "This Auto-Resol...
We are currently working on implementing a system that uses the Now Assist Panel to suggest responses to inquiries while referencing past inquiry records and knowledge base entries.We are currently using the Now Assist Skill Kit to create a custom sk...
Hello ServiceNow Community,I'm exploring a potential use case involving ServiceNow AI Agents (Agentic AI/Virtual Agent) integrated with Microsoft Intune Company Portal and would appreciate feedback from anyone who has implemented something similar.Cu...
What is normally done when a Root Cause and a Workaround are identified for a problem to document thequickest known resolution?A. Publish WorkaroundB. Document a Known errorC. Document Five WhysD. Complete Investigation I would select both A and B if...
Hello Community,We're currently evaluating the effectiveness of Now Assist Virtual Agent and are looking to move beyond traditional case deflection metrics.While measuring the number of incidents or requests deflected is relatively straightforward, w...
Hi Community,Can someone please share the complete ATF test steps for testing the Change Request lifecycle?A step-by-step example would be really helpful.Thanks!
Attempting to setup a PDI related to Integrated Risk Mgmt and the plugins installed in our PROD environment are not available when creating the PDI. There is a list of 46 plugins available for my instance on the "Manage my instance" page. Is there a...
Hi everyone,I have a Catalog Item with an MRVS for bulk Server Access. When Bulk Access = Yes, each MRVS row should create one RITM, and all RITMs should belong to the same existing REQ.I can use Create Record → sc_req_item and link each new RITM to ...
Hello, I am trying to create a report on the task_sla table. In the report, I want to include columns from the incident table i.e. incident like Severity in the available columns list. but is not available as of now. Please hep me achieve it.
