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Resolved! Need quick help with answers for below questions

.1,, What is the integration method for sending the data to third party tool?2. What is the use of report ACL?3. Scenario 1 - How to populate the login user's last 3 incidents on incident form, for this requirement which method is best practice to us...

AbinC by Tera Contributor
  • 592 Views
  • 7 replies
  • 4 helpfuls

Dashboard/Report - Extract the Value of a RITM

Hello Team,I've a RITM with a question about the quantity of Routers.I want to create a dashboard or a report where I can sum/have the value of the question for each RITM. I found something in the tables sc_item_option_mtom_list.do and sc_item_option...

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ITIL user can't see few records.

Hi All, In the catalog item we have a reference field which refers to a custom table. The custom table has many records. Some are created manually, some are created through import set and transform map and some directly through the catalog item reque...

abhisek by Tera Contributor
  • 941 Views
  • 9 replies
  • 0 helpfuls

Resolved! How to create an HR Case using ATF in HR Agent Workspace?

Hi everyone,I'm trying to automate a test case using Automated Test Framework (ATF) in HR Agent Workspace. The scenario involves impersonating an HR Agent, navigating to HR Agent Workspace, and creating an HR Case with specific values (service, categ...

iztgokul by Tera Contributor
  • 623 Views
  • 7 replies
  • 1 helpfuls

Help needed for creating a report in dashboard

I wanted to create a report in ServiceNow which should show total number of incidents whose state is new, acknowledged, in progress and on hold except resolved, closed and cancelled on every weekend for this year(2025) irrespective of when the incide...

Admin7267 by Tera Guru
  • 622 Views
  • 7 replies
  • 3 helpfuls

Resolved! Configure assignment rules Simulator Task

 1. Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.2. Using Assignment Lookup Rules, make sure that Incidents created ...

AbhiL by Tera Contributor
  • 1265 Views
  • 4 replies
  • 13 helpfuls

UI Policy on "Also Request For"

Hello Community, My team has a requirement to use a Request For variable type and to enable the Also Request For option for a catalog item.  The catch is that if the Also Request For option is selected, and that variable is populated, we need to remo...

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on-call

We have always had issues with our on-call schedules and shifts, but it seems more  prominenent since we upgraded to Yokohama.1. The main issue is that when a shift manager tries to change a current shift or rotation, the changes are not saved. We us...

andreahart by Tera Contributor
  • 505 Views
  • 7 replies
  • 3 helpfuls