What are reasons why a user might not receive an email notification when both the Assigned To and Assignment Group fields are updated simultaneously in ServiceNow, even if they are a member of the group?
How can we set when a change is rejected, we want it to go to "Closed-Rejected" status, it currently goes to "New". Seems this is in Flow, but i am not sure.ThanksNick
I'm setting up appointment scheduling for the Walk-up Experience in ServiceNow and have enabled Advanced Configuration for more granular control of operating hours.I currently have two advanced configuration records set up:Monday: 6:00 AM to 5:00 PM,...
I have an issue where when a user clicks on a KB article when using Live Agent Chat the article opens in a new tab. The chat session within that new tab restarts the chat session thus closing the existing chat in the originating window. (Ignore the ...
I want to do analysis "Have a System Admin check the Error log continually during development and regularly in production. Act on any errors to reduce future issues" I received this communication from Hi team in a instance healthscan report. Is ther...
Has anybody found a good solution for Normal change templates in a domain separated instance?
Using HAM Pro, the ServiceNow Mobile Agent App can perform device inventories. While the app works to scan/discover one device at a time OOB, ServiceNow documentation indicates that a bulk inventory feature has to be enabled to be utilized. Where ca...
The Configuration Item (CI) is not empty.The incident is not resolved, cancelled, or closed.Prompt: Ask the user:“Do you want to update the ‘Assign To’ or the ‘Assignment Group’?”Assignment Group Logic:Retrieve the group from the Assignment Group fie...
I want to disable the active existing topic "View KB" in sys_cs_topic.list>View KB, but I can't deactivate it because it is read-only.I've cloned the "View KB" topic and want to disable existing topics to avoid conflicts.Please point out if you want ...
Background:We had a report called CSAT Survey that pulls insights from the Assessment instance table. The report contained around 600 records, and when exporting the data to Excel, we noticed that only a few columns had values while the remaining fie...
Hi All,I have created a report in ServiceNow and would like to automate the process of exporting its Excel format daily into a custom table. Currently, when a scheduled report is triggered, an Excel copy of the report is attached to the email and sto...
We currently have a Workday Integration that uses the "Run Workday Integration Flow". This flow does not include the department manager from Workday. We created a RaaS report in Workday to retrieve this information. How do I retrieve the RaaS report ...
I am not able to trained a model-I trained a model at that time some error is coming like that -Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an i...
I have created a custom table which is extended by Task table I have a user which is having 'snc_internal' role only my requriment is that to "snc_intenral" role user show additional comments on form so he can post into it I have tried creating table...
