We have a particular application that we run blue green deployments on. We are looking for solutions to resolve the issue we are having where we only have 1 prod CI for the application so alerts are suppressed during deployment despite the applicatio...
I am wanting to know if anyone has some suggestions on best ways to differentiate an application service from one another to make it easy to select in change/itsm records. If one is the development instance, one is a staging instance, one is producti...
Hello and thank you in advance for your help.The issue is when a KB Article type is set to Wiki external URL opening in a new tab. I think this is because the the links rendered in the article are stripped of their attributes. This part, I don’t know...
I am looking to implement a solution to Auto Close Change Requests that are older than 6months any help appreciated/
I wanted to decrease the font size for the data in simple list in platform analytics dashboards,Is there a option to custom the font size and font style in dashboards or data visualisation?
Is there a way to insert the work date/time specified in a Service Request into the RITM’s expected time field, and then have the Flow continue after that time has passed?I've been trying various approaches using Wait for condition in Flow Designer,...
Hello everyone, I am working on updating the tab title and heading for incidents on the Simple List View. Specifically, when a user clicks on the "Recent Incidents" link, then selects "View All" in the contextual sidebar on the Record Information > R...
Hello everyone, I am working on updating the filter condition and heading for Interaction on the Simple List View. Specifically, when a user Click on Record Information (User Details) - Recent Task - View All -> It will open all the Tasks for last 7 ...
Hi,When looking at an RITM in global you have this below option. (screenshot)How can I get this to show in the SOW. More importantly Add to Visual Task Board.Thanks in advance for your help!
Hello, For auditing purposes, users need to view the entire file name. When checking the attachment table, the file column is already set to 100. Does anyone know of a way to fix this from happening? Below are some examples that show the file name ge...
if someone has done this integration then please help with the steps and procedures.
Hi community,I am stuck on this task, "configure assignment rules" in IT Service Management (ITSM) Implementation Simulator. I'm attaching the error screenshot Please can anyone help me with a step-by-step procedure
Hi Team,I have created an Approval for RITM using Workflow Approval - User activity and adding approvers using sys id in Advanced Script. Refer below image. For wait for condition I have set "Anyone to approve" and When anyone rejects " Rejects ...
How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option?
