Do we have out of the box Virtual Agent topic which can reset Entra ID password? Given how common this issue is, I was expecting an OOTB solution(VA topic). However, I couldnt find any documentation related to it, which is unexpected and quite surpri...
I am trying to enter a value for a variable on Sctask and once I hit the save button, the values were not saving. I checked the UI policies and client scripts and all and nothing is impacting it. Also we are facing this issue after we upgraded our in...
Hi Team, I have a requirement, When approver reject a request via email Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement
Hi Community,Need to allow end users update the Urgency of their active incident tickets in Service Portal?I'm looking to add either:->An Urgency dropdown, or->An Edit Urgency buttonon the ticket details page so requesters can update the urgency of a...
Hi Team, I hope you’re doing well. We’re looking to integrate ServiceNow’s Virtual Agent with SharePoint to allow users to access SharePoint content directly through the Virtual Agent.For example, if a user inquires about the leave policy, the Virtua...
Hi Community,We have a requirement where SLA calculations should be based on the Assignee's time zone. To achieve this, we created a custom Time Zone Source = Assignee's Time Zone, which retrieves the time zone from the assigned user's record.Howeve...
What is workflow module in details
I have a flow in my Virtual Agent that, at a certain point, asks the customer if they would like to speak with an agent or open a case.When execution reaches this step in the ATF, it throws the following error:"Cannot invoke 'com.glide.cs.qlue.entiti...
All the users language is already set to different languages (french,canada,english) however I can see still the user preference table is not updated by default.As dynamic translation for email needs this user preference table for language is to be ...
Hi ServiceNow Developer Support Team, I hope you're doing well. I requested a Personal Developer Instance (PDI) two days ago through the ServiceNow Developer Portal. However, my request is still showing as "Waitlisted for instance," and I have not ye...
can we call script include in scoped application from schedule job in global scope ?
Hello All - I am creating a voice ai assistant. Genesys is provider. When i do the configuration, it works well. and Testing form the Designer page works well. but when i try to call form Genesys console, it says .."... please upgrade from trial nu...
Hi all, I am trying to setup a bot to bot conversation using the Virtual Agent API. Its an asynchron conversation.The VA Design is ready and works entirely perfect within ServiceNow Virtual Agent ecosystem. When I hit the point in the conversation wh...
I have created few knowledge bases in servicenow and created few knowledge articles and added knowledge bases. But while im trying to search those knowledge articles in service portal im getting zero results but i can search old articles whose knowle...
Hi All,I am facing an issue with SLA attachment on the Customer Service Case table.When a case is created and linked to an account contract, only the SLAs defined within that contract are attached automatically. However, I also have another SLA (not ...