In Virtual Agent when i Click I need more Help it ends the chat

[SS1510]

In Virtual Agent When I click 'I need more help' , it ends the chat. I think this is an OOB functionality. Does anyone have any idea , if we select 'I need more help', then it should allow user to search rather that ending the chat.

[Nawal Singh]

Hi @SS1510 ,

Please review related Topic- flow structure, when user select "I need more help" option what flow will execute, 

you need to check this- if there is no flow is defined that is way it not running after that.

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[SS1510]

@Nawal Singh 

How to check in flow or topic for 'i need more help'. because i am not able to find anything. 

[SS1510]

@Nawal Singh 

Is there any way to hide this option, because it is not needed in our requirement

[Nawal Singh]

Hi @SS1510 ,

In left navigator type- virtual agent- and open designer and search the topic that you want to update and open it and check the flow how its currently working and update as per your requirement- 

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh