Mean time to resolve report on interaction table

[Snehal]

Hi Team ,

Need quick help on on report 

1.MTTR - Interaction Management 

Please guide me and help me to achieve the requirement .Which is the best practice to create above report and methods with solution .i will provide you the required information .We are in zurich release we are using normal reports and PA 

Thanks in advance !
Need urgent help 

[Ankur Bawiskar]

@Snehal  

interactions are not meant to be resolved, they are meant to be closed.

I don't think this is a valid business requirement as nobody works on interaction as those are not tickets, they are simply used to capture the interaction of the user.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Snehal  

Hope you are doing good.

Did my reply answer your question?

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[AndersBGS]

Hi @Snehal  ,

What is your question and where do you get stuck in the development? In general when talking about MTTR, you need a calculation, hence performance analytics would be the best approach when you have the license for it.

[Snehal]

Hi @AndersBGS 
How to implement the MTTR report on interaction in servicenow ,Please help me i need a solution .

Really helpful.