In Zurich Release how to hide attachment icon on the catalog item

Chavva Bindu
Tera Contributor

3 weeks ago

With DOM manipulation being unsupported in Zurich release, what is the best practice to hide the attachment icon on the catalog item in the Native UI

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Shivambitanwar1
Tera Contributor

3 weeks ago

Hi Chavva,

Is it on the catalog item form or native item submission page com.glideapp.servicecatalog_cat_item_view.do ? 

//Shivambi

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Chavva Bindu
Tera Contributor
In response to Shivambitanwar1

3 weeks ago

HI Shiva, It's on the Native item Submission page.

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Chavva Bindu
Tera Contributor
In response to Shivambitanwar1

3 weeks ago

HI @Shivambitanwar1 , Yes it's on the native Submission Page  com.glideapp.servicecatalog_cat_item_view.do ? 

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Shivambitanwar1
Tera Contributor
In response to Chavva Bindu

3 weeks ago

DOM manipulation is not a best practice and I would push back on the requirement . Ask users or agents to use employee center or portal where hide attachment checkbox will work. This would be the best practice.

Having said that, the only way I know to do it is by: Creating an Onload catalog client script for your catalog item and uncheck the isolate script checkbox ( if you do not see it then bring it on the form by configuring form layout and look for isolate script field ) . 

var attachBtn = document.getElementById('sc_attachment_button');
if (attachBtn) {
attachBtn.style.display = 'none';
}


//Shivambi
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