Hello All,
We have create a New Inbound Action based on the subject line it will create an Incident on our Client ServiceNow Environment. Incident creation and everything is working fine but when our environment receiving an email from our client email id but the email is coming from one of our external stakeholder where the Alerts will be triggered from our external stakeholder. and i am getting an error in the Email log like "Guest User Account was Locked our". Is there any other way without activating the Guest user profile to active. so,that the incident creation will take place.
regards,
Sagar M.
