Integrate Knowledge Base with Microsoft Team search

Matki
Tera Contributor

‎11-16-2022 02:41 AM

Hello everyone,

 

I have read a few things about the virtual agent feature, I have mainly found articles about enabling the virtual agent chatbot.

 

What I want to do is to enable a common search between Microsoft Teams and ServiceNow, so that I can search for knowledge Base articles directly in Teams 

Matki_0-1668594662954.png

Does anyone know what I need to do for this?

Thanks in advance,

greetings

 

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Saurav11
Kilo Patron
Kilo Patron

‎11-16-2022 02:50 AM

Hello

 

Please check the below article for the same

 

https://docs.document360.com/docs/microsoft-teams

 

Video for the same

 

https://youtu.be/OYyljYDu3FM

 

Please mark answer correct based on Impact

 

Thanks.

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