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Integrate Knowledge Base with Microsoft Team search

Matki
Tera Contributor

‎11-16-2022 02:41 AM

Hello everyone,

 

I have read a few things about the virtual agent feature, I have mainly found articles about enabling the virtual agent chatbot.

 

What I want to do is to enable a common search between Microsoft Teams and ServiceNow, so that I can search for knowledge Base articles directly in Teams 

Matki_0-1668594662954.png

Does anyone know what I need to do for this?

Thanks in advance,

greetings

 

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Saurav11
Kilo Patron
Kilo Patron

‎11-16-2022 02:50 AM

Hello

 

Please check the below article for the same

 

https://docs.document360.com/docs/microsoft-teams

 

Video for the same

 

https://youtu.be/OYyljYDu3FM

 

Please mark answer correct based on Impact

 

Thanks.

How to connect your Knowledge base on Microsoft Teams
How to connect your Knowledge base on Microsoft Teams
youtu.be/OYyljYDu3FM
Now connect Document360 with your Microsoft Teams. You can seamlessly search for and share articles from your knowledge base in Microsoft Teams chats and channels without leaving the Teams window 👉 Share links & articles within chats 👉 Instantly respond to your queries 👉 Find information and s...
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