Interaction table: Force 'sow' view for itil users

hamidouche · Friday

Hi,

I created a view rule to force itil users to the SOW view.

(function overrideView(view, is_list) {
if (gs.hasRole("itil") && !gs.hasRole('admin'))
answer = "sow"; // set the new view to answer

})(view, is_list);

The problem is that the user can change the view. How can we block that?

This KB View Rule script does not force the view on an incident form - Support and Troubleshooting does not address the issue because without the Advanced option there is no way to specify the view for ITIL users only.