Is it posible to show an assessment in Virtual Agent?

NLG
Tera Contributor

 

I want to show an Risk Assessment to the user in VA and let him fill the questions.

Is it possible to show an assessment in Virtual Agent?

 

if yes how is it done? else what other solution do you know?

1 ACCEPTED SOLUTION

JaeggerLegane
Kilo Sage

Yes this can be done.

I would recommend to look up configuration from the OOTB "Survey" topic which is part of the demo data that comes with the free VA plugins from the store. This should provide you with a starting point:

JaeggerLegane_0-1705320541393.png

You can duplicate this topic and adjust it, to customize your own assessment.
You'll need to update the code in the script actions to match your assessment metric type, and the related questions in the decision tree.

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2 REPLIES 2

JaeggerLegane
Kilo Sage

Yes this can be done.

I would recommend to look up configuration from the OOTB "Survey" topic which is part of the demo data that comes with the free VA plugins from the store. This should provide you with a starting point:

JaeggerLegane_0-1705320541393.png

You can duplicate this topic and adjust it, to customize your own assessment.
You'll need to update the code in the script actions to match your assessment metric type, and the related questions in the decision tree.

--------------------------------------------------------------------------------
If my post helped you, please click the accept solution button and hit the thumbs up! Thank you!

Thank you!

This is a starting point although now the request was changed to show a link in the VA that will open the assessment that already exists "Risk Assessment"  and based on that should be calculated a CIA rating and bring it back into VA.

Any ideas, hints etc are welcomed.